Deputy Manager

4 weeks ago


Cape Town, South Africa WNS Global Services Full time
Job Description
  • Leading meetings with team members to discuss team performance and work plans for upcoming months.
  • Training new employees on company policies and procedures to ensure they are knowledgeable about their jobs.
  • Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
  • Managing employee attendance to ensure that all staff members are at work on time and working efficiently throughout their shifts.
  • Ensuring that all customer issues are resolved in a timely manner and that customers are satisfied with the service they receive.
  • Reviewing call logs and evaluating call quality to identify areas for improvement.
  • Communicating with clients to schedule appointments and answer questions about products and services.
  • Fostering a positive work environment by encouraging team members to work together effectively.
  • Establishing and enforcing policies and procedures to ensure that the call center is running efficiently

Qualifications

Matric


Additional Information
  • Airline/Aviation experience
  • Night shift (24/7 rotational)


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