Junior Support Engineer

4 weeks ago

Cape Town, South Africa Pronel Personnel Full time

Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn and thrive in a fast-paced and collaborative environment.

The role is shift-based + weekends.

 

Responsibilities:

  • Provide technical support and troubleshooting assistance to customers via phone and email
  • Log faults with service providers and third parties
  • Assist in investigating and resolving technical issues
  • Collaborate with senior support engineers and cross-functional teams to escalate and address complex technical issues
  • Document and track customer issues, resolutions and trouble shooting steps in our internal knowledge base or ticketing system
  • Communicate effectively with customers, providing regular updates and solutions clearly and professionally
  • Reinforce SLAs to manage end-user expectations
  • Work closely with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to address end-user issues

Role Requirements:

  • Minimum required certifications: CCNA/MTCNA/JNCIA
  • Minimum required experience: 1-3 years of working experience with a WISP/FISP or in a NOC
  • Ability to work quickly, calmy and decisively under pressure, and must be process-oriented in approach to work
  • Willing to spend time developing and learning new skills outside of the formal work environment

 

Please apply directly here.

Please note: due to the high volume of responses, only shortlisted candidates will be contacted. 

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