Office Operations Manager

Found in: Talent ZA C2 - 2 weeks ago

Johannesburg, South Africa St. John's Riverside Hospital Full time

Overview

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.

St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

Personalized care together with advanced technology is what it means to be Community Strong

Responsibilities

Oversees and manages all aspects of patient registration and billing with appreciation for ongoing fiscal viability of the program. Supervises registration and clerical staff, patient reception and manages all daily office functions to maintain efficient and effective office and program operations. Responsibilities extend to clinic additional locations.

Oversees timely and accurate patient registration process including preparation of weekly caseload list for staff. Oversees all aspects of patient billing and related documentation to ensure accuracy and to maximize program revenue under Hospital guidelines and the APG methodology. Communicates all pertinent changes in eligibility or plan requirements to staff in a timely manner. Supervises daily reconciliation of patient encounters, cash receipts and deposits to Hospital. Coordinates with staff, including Finance Department representatives, all efforts to verify and otherwise maximize insurance coverage for patients. Maintains updated knowledge of all hospital insurance contracts. Responsible for maintaining and forwarding all managed care authorization, re-certification and denials to clinicians and clinical supervisors. Responsible for verification and reporting of Medicaid/insurance eligibility and reporting changes to staff and business office. Updating of all patient demographic, financial and insurance information. Ensures confidentiality of all administrative and patient related information and communication. Maintains all administrative and financial records in an organized, accessible and secure manner and in compliance with all applicable regulatory requirements. Ensures the security, organization and accessibility of patient chart room and storage areas. Ensures appropriate and organized patient reception area and related reception protocols. Responsible for proper routing of incoming and outgoing mail and internal correspondence.
Responsible for the supervision, scheduling and training of registrars and clerical staff. Oversees patient transportation schedule, coordinate with drivers. Responsible for ordering all office and program supplies and inventory control. Preparation of payroll for approval of Director. Provides Director with timely notification on any negative financial variances, denial of payments or delinquent patient accounts. Maintains daily summary of program service volume; compilation and submission of all required OASAS PAS reports on a timely basis. Works as a team player in all areas to enhance program effectiveness and outcomes.

Qualifications

High school diploma/GED required; college credits or degree preferred. At least two years of office operations with related experience. Previous computer and financial experience. Should be organized, articulate and personable, demonstrating appropriate leadership skills and strong computer skills. Demonstrated ability to communicate in writing, using advanced writing skills.

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