Forklift Workshop Manager

4 weeks ago

Germiston, South Africa Buzzblock Recruitment Full time

Forklift Workshop Manager -Germiston

Our client is looking for a forklift workshop manager that is not scared to get his hands dirty to run our workshop, he must have previous experience in running a forklift workshop and must be able to works closely with junior staff/Apprentices and guide them so that they can qualify with ease.

Maximising service, sales and profitability by obtaining maximum productivity, efficiency and customer satisfaction.

Staff Management

Manage staff time and attendance, productivity and efficiency

Supervise and coach staff to provide a customer focused environment

Ensure that staff adheres to dress code and PPE requirements

Identify training and staff development needs

Conduct staff performance management reviews/appraisals as required

Conduct frequent staff meetings and feedback sessions

Workshop Operations, Capacity Planning and Work in Progress (WIP)

Conduct daily WIP planning

Monitor and manage workshop productivity and efficiency

Interact daily with the Service Advisors and Parts department to ensure parts availability for scheduled services

Ensure all vehicles are serviced in line with OE service schedules and OE requirements

Ensure that workshop operations run smooth and that workshop resources are optimally utilised

Customer Service Levels

Ensure internal and external customers are kept up to date with their vehicle progress at all times

Customer complaints to be resolved timeously

Workshop Administration

Ensure 100% accurate Embrace data input e.g. hour readings, job start and end dates, correct fault codes and correct job types

Ensure all administration SOP’s are adhered to

Ensure accurate costing and closing of job card

Ensure that all required documents are attached to the job cards, manually as well as electronically

Ensure that job cards are sent to Isando filing room via monthly handover schedule

Ensure quotations from preferred suppliers for outsource and outwork jobs are requested, received and processed on time

Sign off job cards in line with the requirements

Ensure that all recovery billing is noted and invoiced to external customers

Reports

Pull open job card report daily and investigate and ensure that only WIP job cards are open.

Report to management on any WIP

Pull open purchase order report daily and investigate and ensure that only WIP orders are open

Submit all required reports to management at the agreed times

Asset Management

Manage and maintain all company assets

Report any losses or damage to company assets to management

Asset disposal must be requested in line with the SOP and authority schedules

Recoveries and Warranty Claims

Ensure that correct recoveries and warranty processes are followed

Financials/Budget

Manage the workshops in a cost effective manner and in line with workshop budgets

Report as requested on profit and loss statement

Quality Standards

Ensure the workshop has the correct tools and equipment for the job on hand

Conduct frequent spot checks to ensure the required service standards are met

General

Maintain professional conduct

Assist in relevant operations/operational functions as required

Ensure dress code is in accordance with company Standard Operating Procedures

Maintain housekeeping standards on a daily basis

Ensure standards of Health and Safety are maintained

Apprentice Program

Manage the apprentice programme for all workshops nationally

Minimum Requirements:

Grade 12

3-5 years’ Previous Workshop Management experience

Skills Required:

Able to apply business principles and processes applicable to own work area/environment under general supervision

Superior verbal and written communication skills

Ability to articulate – to relay information back and forth

Able to motivate the team to achieve the best results

Personal Attributes:

Ability to work under pressure

Sense of urgency

Team player

Reliable

Detailed orientated

Proactive

Knowledge:

Knowledge of workshop environment is essential

Knowledge of booking processes to and from the workshop

Good customer liaison knowledge

Supervisory skills and knowledge

Remuneration Package:

R35 000 CTC Per Month Depending on Experience/Qualifications and work history.

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