See more Collapse

Operations Manager

2 months ago

East London, South Africa Abantu Staffing Solutions Full time

Overview:

Contextualising and implementing strategic operational systems according to the vision and mission of the Franchisee in market. Maintaining Operational Standards as determined by the Franchisor. The position reports to the Leadership Team and relevant GM / Executive Manager, and has direct reports. 

 

Minimum Requirements:

  • BCom Degree or 5 years’ experience at an Area Coach / Area Manager level
  • Proven performance and success in Area Coach / Area Manager roles
  • Previous experience in the Quick Service Restaurant industry advantageous

 

Responsibilities:

Customers:

  • Ensure ROCC action plans are completed to ensure targets are met
  • Ensure CHAMPS check reviews are done to ensure targets are met
  • Analyse and review registered customer complaints according to trends, take appropriate actions according to company policies and procedures or guidelines

 

Staff / People Management:

  • Identify and develop suitable Area Coach level candidates for succession planning, and review quarterly
  • Review individual Area Coach bench plan periodically, consolidate regional information and present to the Leadership Team
  • Ensure Balance score card gaps are identified by Area Coaches, actioned correctly, implemented, evaluated and reviewed
  • Periodically evaluate IR incidents, identify gaps, obtain input from HR if necessary, consolidate information and report to the Leadership Team
  • Chair IR meetings where requested by Area Coaches
  • Communicate changes in company policies, procedures and Employment Legislation to Area Coaches and ensure compliance.
  • Ensure recruitment practices are aligned with company policies and procedures and company Employment equity targets
  • Conduct annual 360 degree evaluation for Area Coaches
  • Compile an individual development plan for each Area Coach, discuss and contract with Area Coach and ensure implementation
  • Coach and develop Area Coaches and other subordinates where required to meet specific standards
  • Recognise capability issues at store level, advise the Area Coach and follow up. Ensure the successful implementation of people capability at store level and monitor performance standards
  • Identify capability issues of all Area Coaches, action and follow up. Assess the performance of the Area Coach against established targets, determine gaps in Area Coach’s performance and implement development plan for the Area Coach to improve performance and ensure achievement of KPI’s.

 

Sales:

  • Authorise local store market plan and promotions
  • Ensure effective execution of the above through thorough analysis of results and trends
  • Co-ordinate budgets for different stores to ensure targets are met.
  • Analyse and ensure operational readiness at store level
  • Review competitor analysis reports and trading patterns quarterly and report results to the Leadership Team and Marketing Manager
  • Achieve KPI’s aligned to Franchisee measures
  • Ensure store readiness for effective implementation of national promotional initiatives
  • Drive sales through effective use of various omni-channels
  • Oversee maximising of sales and profit through operational excellence and ensure effective implementation of marketing promotions. Identify and recommend sales growth opportunities, coordinate price changes, alert Area Coaches to competitive activities within area and make recommendations.

 

Profits:

  • Authorise Balance Score Card action plan and ensure correct implementation
  • Prepare and present business review to the Leadership Team quarterly
  • Ensure achievement of profits
  • Analyse P&L statements

 

General:

  • Create and oversee implementation of the operational business plan of the company collaboration with all relevant stakeholders
  • Support company culture by driving and demonstrating the company’s values, vision and mission
  • Meet requirements as determined and prescribed by the Leadership Team
  • Oversee HR, Finance and Marketing functions
  • Visit stores regularly and check if all company policies and procedures are adhered to at store level
  • Address the operational development matters of new stores, re-modelling and/or revamping of existing stores
  • Meet and liaise with the Franchisor representatives where required
  • Build business relationships with franchisor and other relevant bodies i.e municipal councils, unions, landlords etc.
  • Create and oversee implementation of the budget within the margins of the KPI’s or Balance score card in collaboration with all relevant stakeholders
  • Continuous analysis of restaurant performance against business plan G&Rs/Balance scorecard and budget, identify restaurant performance gaps, develop a feasible action plan in coordination with AC, oversee successful implementation of action plan by coaching and supporting relevant role players, re-assess and review performance and follow up. 

 

Competencies / Skills:

Communication:

  • Negotiates contracts with external vendors
  • Interacts with suppliers
  • Manages communication of operations for business

 

Problem Solving and Analysis:

  • Acute sense of problem-solving as issues arise daily and resolution requires quick problem-solving skills
  • Problem-solving analysis and execution for the whole department/function

 

Decision Making:

  • Held accountable to decision-making on the operations of the business through consultation of General Manager when necessary

 

Innovation / Technology:

  • Enhance existing processes to ensure effective operations and modify where required
  • Technologically savvy: ability to use computer systems and intergrate to enhance operations
  • Proficient in MS Office, and able to work well on various technology platforms

We have other current jobs related to this field that you can find below

  • Tractor Operator

    2 weeks ago

    East London, Eastern Cape, South Africa Farm Manager SA Full time

    East London Area - Eastern Cape: Our client is looking for a Tractor Operator to join the team.This is an ENTRY LEVEL & LIVE OUT vacancy.MINIMUM REQUIREMENTS Valid drivers license Proven ability to operate tractors Ability to operate Bulldozers Ability to service tractors and farm implements Being maintenance orientated Previous farming experience essential...

  • Tractor Operator

    2 months ago

    East London, South Africa Farm Manager SA Full time

    **East London Area - Eastern Cape**: Our client is looking for a Tractor Operator to join the team. This is an **ENTRY LEVEL** & **LIVE OUT** vacancy. **MINIMUM REQUIREMENTS** - Valid drivers license - Proven ability to operate tractors - Ability to operate Bulldozers - Ability to service tractors and farm implements - Being maintenance orientated -...

  • Pasteurizer Operator

    2 weeks ago

    East London, Eastern Cape, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Grade 12 years of experience with pasteurization Computer Literate Excellent organization and problemsolving skills Excellent written and verbal communication skills Any skills with making of butter/Maas and yoghurt advantageous Knowledge of the maintenance and running of a pasteurizer in a dairy factory

  • Pasteurizer Operator

    5 days ago

    East London, South Africa Farm Manager SA Full time

    **MINIMUM REQUIREMENTS** - Grade 12 - 2 - 5 years of experience with pasteurization - Computer Literate - Excellent organization and problem-solving skills - Excellent written and verbal communication skills - Any skills with making of butter/Maas and yoghurt advantageous - Knowledge of the maintenance and running of a pasteurizer in a dairy factory

  • Junior Dairy/livestock Manager

    2 weeks ago

    East London, South Africa Farm Manager SA Full time

    **East London Area - Eastern Cape**: Our client is looking to employ a Junior Dairy/ Livestock Manager. **MINIMUM REQUIREMENTS** - Agricultural diploma / degree advantageous - Min of 2 previous years’ experience on a livestock farming operation - Previous experience in livestock farming - Previous dairy experience advantageous - Maintenance oriented -...

  • Head Grower

    2 weeks ago

    East London, South Africa Farm Manager SA Full time

    **East London Area - Eastern Cape**: Our client is looking for a Head Grower to join the team. **MINIMUM REQUIREMENTS** - Agricultural Diploma/ Degree - Greenhouse management experience - At least 4 years’ experience in a similar role - Fertilizer/poison & plant illness experience - Irrigation experience - Computer literate - Exceptional leadership and...

  • Operations Manager

    2 months ago

    East London, South Africa Red Rock Recruitment Full time

    **Eastern Cape, East London** Monthly Cost To Company (Market related, Negotiable) Our client is a leading retail and wholesale hardware store in South Africa and is looking to employ an Operations Manager to commence with their duties soonest. **Responsibilities Include (but not limited to)** - Ensure all operations are carried on in an appropriate,...

  • Operations Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Profile Personnel Full time

    Job Purpose:The role is responsible for all the operational aspects of running the mall and the management of all cores operational staff, including handymen, service providers etc.The role will require one to work weekends, public holidays and after hours as and when required due to operational matters needing attention.Qualifications & Experience: A...

  • Operations Manager

    3 weeks ago

    East London, South Africa Elchemie Full time

    **Global Shipping and Logistics company is looking for an experienced Operations Manager for their CMS department, based in the Eastern Cape. Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets. Minimum 3 years Project Management experience in unionized environment (50+ employees)...

  • Operations Manager

    3 weeks ago

    East London, South Africa Green Marble Recruitment Consultants Full time

    **Eastern Cape**, East London** **Monthly Cost To Company (Market related)** We are seeking an experienced Operations Manager in material handling equipment machinery! Join our team and lead our operations to new heights. Your strong leadership and expertise will optimize efficiency and ensure timely delivery of high-quality products. If you thrive in a...

  • Operations Manager

    2 months ago

    East London, South Africa Isisekelo Recruitment Full time

    Purpose of the role: Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.KEY RESPONSIBIITY AREAS1. Responsible for overseeing the CMS Operation:Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring...

  • Operations Manager

    4 weeks ago

    East London, South Africa Isisekelo Recruitment Full time

    Purpose of the role: Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.KEY RESPONSIBIITY AREAS1. Responsible for overseeing the CMS Operation:Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring...

  • Operations Manager

    2 months ago

    East London, South Africa Isisekelo Recruitment Full time

    Purpose of the role: Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.KEY RESPONSIBIITY AREAS1. Responsible for overseeing the CMS Operation:Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring...

  • Operations Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Isisekelo Recruitment Full time

    Purpose of the role: Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.KEY RESPONSIBIITY AREAS1. Responsible for overseeing the CMS Operation:Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring...

  • Operations Manager

    4 weeks ago

    East London, South Africa Isisekelo Recruitment Full time

    Purpose of the role: Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.KEY RESPONSIBIITY AREAS1. Responsible for overseeing the CMS Operation:Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring...

  • Operations Manager

    3 weeks ago

    East London, South Africa Six Sense Full time

    Eastern Cape, East London - Annually Cost To Company (Market related) A well-established logistics business is seeking to appoint a Operations Manager. **EDUCATION & EXPERIENCE**: - Matric/Grade 12. - 3+ years working experience in the same or similar position. - Ability to effectively communicate at all levels (both internal and external customers) -...

  • head grower

    2 weeks ago

    East London, Eastern Cape, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Agricultural Diploma/ Degree Greenhouse management experience At least 4 years experience in a similar role Fertilizer/poison & plant illness experience Irrigation experience Computer literate Exceptional leadership and management experience, with good interpersonal communication skills Strong leadership skills and able to motivate team...

  • Operations Manager

    2 months ago

    East London, South Africa Tower Group Full time

    Responsible for overseeing the CMS Operation: Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring accuracy and completeness plan, implement and monitor annual budgets, scheduling expenditures, analysing, and reporting on variances and taking appropriate corrective actions...

  • Operations Manager

    4 weeks ago

    East London, South Africa Adzuna ZA B C2 Full time

    Responsible for overseeing the CMS Operation: Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring accuracy and completeness plan, implement and monitor annual budgets, scheduling expenditures, analysing, and reporting on variances and taking appropriate corrective actions...

  • Operations Manager

    4 weeks ago

    East London, South Africa Tower Group Full time

    Responsible for overseeing the CMS Operation: Manage the relationship with the Client whilst maintaining profitability and productivity. Completion of the full billing process ensuring accuracy and completeness plan, implement and monitor annual budgets, scheduling expenditures, analysing, and reporting on variances and taking appropriate corrective...