Operations Manager

4 weeks ago

East London, South Africa Isisekelo Recruitment Full time

Purpose of the role:
 

  • Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.

KEY RESPONSIBIITY AREAS
1. Responsible for overseeing the CMS Operation:

  • Manage the relationship with the Client whilst maintaining profitability and productivity.
  • Completion of the full billing process ensuring accuracy and completeness plan, implement and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
  • Management of financial and administrative requirements
  • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
  • Ensure targets are met in accordance with customer scope.
  • Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
  • Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives.
  • Ensure to manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

 2. Promoting customer relations: 

  • Maintain good relationships with external and internal customers and handle any customer complaints.
  • Ensuring the Debtors Aging is kept current and escalating. Promote interdepartmental cooperation and synergies.
  • Participate in daily morning meetings at Plant level with customer management.
  • Review quality as per standard operating procedure.
  • Develop, implement, and monitor guidelines for customer satisfaction.
  • To support Contracts Manager to grow Operational & Technical Portfolio, to find new business and spot opportunities.

 3. Manage all productive staff effectively and efficiently.

  • Plan and adjust staff workloads and allocate daily tasks to team members.
  • Provide advice, coordination, and support to team members.
  • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
  • Ensure all staff are adequately trained in terms of their duties and per legal requirements.
  • Using the Performance Management system to ensure all staff are appraised on the performance

EDUCATION & EXPERIENCE

  • Matric/Grade 12.
  • Any experience in Operations, Production, Project, or General Management advantages.
  • 3+ years working experience in the same or similar position.
  • Ability to effectively communicate at all levels (both internal and external customers) Proven record of planning and executing projects.
  • Effective management and utilization of resources, 50+ employees in a unionized environment.
  • Must have sound computer knowledge and applications at an advance level (Full MS Office Suite)
  • Must reside in East London

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