Senior Operations Manager
3 weeks ago
Description
This role utilises expert knowledge in managing service level agreements with suppliers, setting direction for an operational unit, developing and taking accountability for a business plan which is aligned to segment strategy as well as managing a team of direct and indirect reports.The successful incumbent will be responsible for integrating delivery and metrics across the people, process, finance and customer dimensions of the business, delivering on strategic projects as a sponsor and supplier of resources under their control and will be accountable for thought leadership and best operating practice in response to external environment as well as being accountable for governance within their internal environment.
Key responsibilities will include amongst others the following:
Governance & Compliance
Accountable for governance with their internal environment.Management Effectiveness
Accountable for thought leadership and best operating practice in response to external environment. Develops Managers and Specialists under supervision. Drives operational excellence through area of supervision. Holds first line managers accountable for managerial work, including selection, performance management and talent management.Operational Efficiency
Delivers on strategic projects as a sponsor and supplier of resources under their control. Integrates delivery and metrics across the people, process, finance and customer dimensions of the business. Develops and takes accountability for a business plan which is aligned to segment strategy. Sets direction for an operational unit.Vendor & Contract Management
Manages service level agreements with suppliers and customers.Qualifications and Experience required:
Matric Relevant Tertiary qualification. At least 5 years management experience in a financial services organisation. Familiarity with AML and relevant legislation, treasury and cash managementSkills
Education
Closing Date
17 May 2024-
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