Digital Content Project Manager

2 weeks ago

Cape Town, South Africa Ten Lifestyle Group Full time

Overview

As a Digital Content Project Manager, you will play a critical role in leading and managing the planning, execution, and delivery of digital content projects as part of the broader marketing and content strategy team. Your role involves coordinating with various teams, managing timelines, and ensuring the production of high-quality digital content that aligns with Ten’s vision and strategic plan. You will work closely with Global Commissioning Editor, Head of Translation and Group Product Manager to ensure cohesive project execution. 

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video

Requirements

Essential Duties & Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.

New Launches: 

Oversee digital content for new launches across the globe joining over 300 other platforms.  Coordinate with the Head of Translation and their team, particularly around the launch of new languages.  Manage new large-scale content initiatives outside of the launch of new platforms. 

Oversee ongoing projects including: 

Platform content management with Django and Drupal  Managing uploading and publishing content in multiple languages across digital platforms  Suppliers’ vendor content  Restaurant descriptions  Site text updates  Use Tableau and Excel to generate reports.

Training and Reporting: 

Conduct training sessions for digital publications reports, email templates, Tableau, site settings, platform banners, and customizable variables.  Regularly update and manage documentation for product releases. 

BEHAVIORAL EXPECTATIONS:

As a Digital Content Project Manager, you will be expected to role model the behaviours associated with our Ten Standards and our core business values of being Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude. You will be expected to break down complex problems into manageable steps, demonstrate strong project management abilities, and present effectively to both internal and external audiences. 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. 

SUPERVISORY RESPONSIBILITIES: 

Please note this is Hybrid working and only applicants based in Cape Town will be considered Lead and manage a total team of 3. Directly manage Digital Content Manager, Digital Content Administrator, and Junior Content Administrator

EDUCATION/EXPERIENCE:  

Minimum of 3-5 years of experience in digital content management or project management.  Proficient in use of CMSs, Excel and reporting software.  Strong understanding of digital content production processes.  Excellent organizational and multitasking abilities.  Strong communication and interpersonal skills. 

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave Extra Rewards. Lucrative Ten Loyalty Rewards program. Remote Working Holidays - possibilities to Travel and Work Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car). ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use. Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company.

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