Client Relations and Collections
2 months ago
Responsibilities:
- Set and communicate the vision and strategy for the Client Relations and Collections department.
- Develop long-term plans to balance collections and academic support goals effectively.
- Collaborate with finance, academics, and other departments to ensure smooth operations.
- Streamline processes for both collections and academic support.
- Introduce tools and systems to increase efficiency and productivity.
- Mentor and develop Collections Managers, ensuring their teams meet goals.
- Monitor performance metrics related to collections recovery rates and student academic support outcomes.
- Regularly review team performance and adjust strategies as needed.
- Manage high-level escalations related to collections and student academic issues.
- Act as a point of contact for institutional leadership and external partners.
- Bachelor's degree in business administration, Finance, Education, or a related field; a Master's degree is preferred.
- Minimum of 7 years of experience in a leadership role within client relations, collections, or a related field.
- Proven track record of developing and implementing successful strategies.
- Strong analytical skills and the ability to make data-driven decisions.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work collaboratively across departments.
- Proficiency in relevant software and systems used in collections and academic support.
- Commitment to maintaining confidentiality and professionalism.
- Knowledge of legal regulations and ethical standards in collections.
- Leadership and Strategy (30%)
- Process Improvement and Integration (20%)
- Team Leadership and Development (25%)
- Performance Management and Reporting (15%)
- Stakeholder Management and Escalation (10%)
-
Randburg, Gauteng, South Africa Dananda Talent Full timeJob SummaryWe are seeking a seasoned professional to lead our Client Relations and Collections team as the Strategic Collections and Client Relations Director at Dananda Talent.
-
Collections Campaign Specialist
4 weeks ago
Randburg, South Africa shapiro shaik defries and associates Full time**JOB PURPOSE**: The Campaign Specialist is responsible for executing the business unit's strategy and objectives by designing and implementing both voice and non-voice campaigns. This role involves monitoring strategies such as calls and SMS, as well as enhancing and tracking performance within the Collections environment. The role requires a foundational...
-
Client Relations Manager
3 days ago
Randburg, Gauteng, South Africa Signa Group Full timeJob DescriptionWe are looking for a highly motivated Client Relations Manager to manage multiple client accounts, provide exceptional customer service, and drive business growth.Manage client relationships and identify opportunities for growthDevelop and implement sales strategies to meet business objectivesCollaborate with internal teams to ensure seamless...
-
Collections Head of Operations
1 day ago
Randburg, South Africa Shapiro Shaik Defries and Associates (Pty) Ltd Full time**Job Title: Collections Head of Operations** **Reports To: CEO** **Direct Reports: Collections Operations Managers, Head of Campaign Strategy** **JOB PURPOSE** - Responsible for the overall operations of Alefbet Collections and Recoveries that includes 3 entities, namely Shapiro Shaik Defries and Associates (SSDA), ITC Business Administrators (ITCBA) and...
-
Collections Team Leader
7 months ago
Randburg, South Africa shapiro shaik defries and associates Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Collections Team Leader
7 months ago
Randburg, South Africa shapiro shaik defries and associates Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Outbound Debt Collections Agent
4 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**OUTBOUND COLLECTIONS AGENT** Basic Salary + Uncapped Commission JOB ROLE - To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. - Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (“NCA”) and the Company...
-
Outbound Debt Collections Agent
3 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**OUTBOUND COLLECTIONS AGENT** Basic Salary + Uncapped Commission JOB ROLE - To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. - Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (“NCA”) and the Company...
-
Debt Collections Operations Analyst
6 months ago
Randburg, South Africa Vulcan Recruit Full time**Job Title**:Debt Collections Operations Analyst **Location**:Gauteng/Bedfordview **Work Arrangement**:In Office **Remuneration & Benefits**:Negotiable salary, medical aid contribution **_About Our Client: _** Our client is a leading software solutions company based in Johannesburg, specializing in digital verification and payment solutions. They have...
-
Outbound Collections Team Leader
7 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Debt Collection Team Leader
4 months ago
Randburg, South Africa LWM DEBT RECOVERY Full timeAs a Debt Collections Team Leader, you will be responsible for your team and processes to collect overdue payments and do reporting. Your primary goal will be to enhance recovery of outstanding debts while adhering to company policies and legal regulations. **Key Responsibilities**: 1. Work Top100 accounts 2. Create Campaigns for your teams 3. Be able to...
-
Reservationist - Collection of Boutique Hotels &
7 months ago
Randburg, South Africa HotelJobs.co.za Full timeKendrick Recruitment seeks a reservationist to join their Central Reservations team for a collection of 5* luxury boutique hotels and lodges based in Randburg. Scope of Work: - Maximize sales by responding to guests/agents with accurate information in a professional and timeous manner. - Be able to process bookings from initial contact, follow up,...
-
Group Industrial Relations Manager
7 months ago
Randburg, South Africa Edge Executive Search Full timeMAIN RESPONSIBILITIES Design and deliver an over-arching industrial relations strategy with the key focus on modernising Trade Union relationships Own and develop relationships with senior officials Support the Head of HR, People Business Partners and line managers in negotiations with Trade Unions on a wide range of company issues Design and...
-
Inbound Resolutions Agent
3 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**JOB PURPOSE** To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric qualification is mandatory. - Minimum 2 years’ experience in debt collections as well as customer support...
-
Inbound Resolutions Agent
2 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**JOB PURPOSE** To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric qualification is mandatory. - Minimum 2 years’ experience in debt collections as well as customer support...
-
Industrial Relations Specialist
1 month ago
Randburg, Gauteng, South Africa Edge Executive Search Full timeMain ResponsibilitiesAs an Industrial Relations Specialist at Edge Executive Search, you will be responsible for designing and delivering an over-arching industrial relations strategy with a focus on modernising Trade Union relationships. This will involve owning and developing relationships with senior officials, supporting the Head of HR, People Business...
-
Client Relationship Specialist
3 days ago
Randburg, Gauteng, South Africa Signa Group Full timeJob Description: Client Relationship SpecialistThe Signa Group is looking for a skilled Client Relationship Specialist to manage client relationships and drive business growth. As a Client Relationship Specialist, you will be responsible for developing and maintaining strong relationships with clients, understanding their business needs, and identifying...
-
Public Relations Manager for Easi Digicloud
1 month ago
Randburg, Gauteng, South Africa Capital Recruit Full timeJob SummaryWe are seeking a seasoned Communications Specialist to lead our public relations efforts and create compelling written content. As a key member of our team, you will play a pivotal role in shaping our brand's Public Relations strategy and writing engaging content that resonates with our target audience.About Capital RecruitCAPITAL RECRUIT is a...
-
Client Service Agent-10
6 months ago
Randburg, South Africa FirstRand Full timeJob Description To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations. - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and inclusivity within own team - Identify and utilise...
-
Advanced Client Service Agent
6 months ago
Randburg, South Africa FirstRand Full timeJob Description To ensure client and product retention by providing pre - and after-sales service across the entire value chain for multiple channels and brands in a contact centre environment, whilst complying with strict regulations - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and...