Reinsurance Client Relationship Manager

1 month ago

Cape Town, South Africa Sanlam Full time

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

About the company

With over 106 years of experience, Santam is Africa’s leading general insurance company with a market share exceeding 24% in South Africa. Our reinsurance business, Santam Re leads with a culture and work environment that truly provides meaningful opportunities for personal and professional growth. This is a contributing factor to Santam being recognised this year, and for the fourth consecutive year, as a Top Employer by the Top Employers Institute, the only general insurer in South Africa to achieve this rating.

This speaks volumes about our focus on best people practices, as well as our commitment to optimising and improving our business performance by selecting employees who are ready to thrive and perform with purpose. 

We recruit and invest in people who are driven to make a positive impact in the reinsurance industry; those who believe in collaboration and dedication, passion and performance, and with values and objectives that align to inclusivity and unlimited growth.

Profitable growth is key to Santam Re’s success, which is why we are intent on furthering our penetration in the Middle East & Africa, Europe and Asia Pacific markets. We have built our reputation on being strong in technical analysis, on being able to grasp the nuances of emerging markets, high quality service delivery and in the provision of optimal portfolios that respond to the needs of our brokers and cedents, today and for the future.

What will you do?

As part of our global penetration strategy, we need the expertise of four (4) highly dynamic Reinsurance Client Managers, who are ready to explore the unlimited potential of Middle East & Africa, Europe, and Asia Pacific. 

• Reinsurance Client Manager: India and Sub Continent,
• Reinsurance Client Manager: Middle East and North Africa (MENA),
• Reinsurance Client Manager: Europe, 
• Reinsurance Client Manager: Asia Pacific

Applicants must be either living in close proximity to Santam Re, based in Cape Town or Johannesburg, South Africa, or be prepared to relocate to these locations. These roles also require frequent travel to the region for which the Reinsurance Client Managers are responsible.

Each will develop, manage and maintain a reinsurance treaty book within their respective geographical regions, and report to the Cluster Market Head. While the roles are client-facing, inclusive of analytics and technical accounting, successful candidates will also work in conjunction with the underwriting and pricing teams.

What will make you successful in this role?

Key accountabilities and responsibilities include:

· Driving strategy, profitability and growth in the region, according to the set targets. 
· Building and maintaining reinsurance broker and client relationships for existing and potential businesses.
· A thorough understanding of client objectives and reinsurance needs.
· Ensuring that customer businesses comply with their country’s regulatory regimes.
· Familiarity with and understanding of contract wordings, and ability to negotiate on a granular level in compliance with internal guidelines. 
· Checking and monitoring accounts, payments, growth and profitability of the treaty book.
· The training and development of clients and team members to advance their expertise and embrace new industry activities, movements, advances and capabilities. 
· Detailed meeting capture and strategy development following market visits.
· Underwriting and Pricing treaties using internal models.

Qualifications and Experience

Minimum requirements:
o Undergraduate degree with a significant numerate component. 
o A minimum of seven years of work experience in the reinsurance, finance, risk management or engineering environments. 
o A good understanding of reinsurance principles and concepts, inclusive of reinsurance wordings, reinsurance markets, and the end-to-end analysis of a reinsurance submission.
o Experience in building and managing a portfolio of reinsurance risks.
o A strong understanding of insurance and related risks.
o Fluency in an additional language such as is spoken in the Middle East, Asia, Europe or Africa. Willingness to travel within South Africa and internationally. 

Advantageous qualifications, knowledge and experience:
o Master’s degree (Mathematics, Engineering, Physics, or Actuarial Qualification.
o Reinsurance technical accounting knowledge.
o Solid Client and Business Development experience.

Competencies:
o Collaboration 
o Client focus.
o Cultivates innovation.
o Flexible and adaptable.
o Drives results.

Personal skills

Santam Re’s people-first approach requires us to make smart decisions as we build on our delivery of reinsurance solutions. We are, therefore, highly driven to present industry-leading teams that are personable, approachable, have strong codes of personal values and ethics, and tolerance for other’s beliefs and lifestyles, including their host nation’s cultures. Beyond the capabilities and expertise required, the professional Santam Re Client Manager must also present and/or embrace the following:

· Excellent verbal and written communication skills.
· Advanced numeracy comprehension.
· Ability to work independently with limited supervision.
· High stress tolerance.
· Willingness to work to tight deadlines.
· Strong negotiation skills.
· Be a team player.
· Work flexible hours.
· Be proactive and take ownership of tasks.
· Willingness and desire to develop and grow, both as a person and professionally.
· Have a good work ethic.
· Multi-tasking abilities.
· Solid interpersonal and relationship-building skills.
· Good planning and organisational skills.
· Be a time management-focused individual.
· Enjoy working for the benefit of people.
· Stakeholder management.

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