Client Relationship Management Administrator

2 months ago

Cape Town, South Africa Kaelo Full time

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

**Job Description**:
The CRM Administrator will be responsible for managing and measuring new business, client relationship and general office and distribution development, administration, marketing activities and query resolution.
BUSINESS UNIT: CRM

KEY OUTCOMES

Business Development

Build relationships with the business development consultants and their stakeholders

Analyse client experiences
- Identify needs and gaps
- Identify opportunities

Provide client solutions

Provide new business solutions

Assist with any business development relevant related administration, events, or marketing activities including quoting

Establish, maintain and support the business development consultants and their clients

Manage and Maintain Intermediary Relationships
Onboard, educate and train new intermediary
Maintain intermediary relationship information and administration requirements
Build / nurture intermediary relationship
Service and manage end to end escalations
Work with operations to resolve end to end processes

CRM
Build relationships with client relationship managers, suppliers and their stakeholders
Create and maintain client information
Update CRM client and distribution lists
Assisting with event preparations including stock management, administration, documentation, marketing and resource planning
Assisting with post event administration and reporting

General Office
Assist with any relevant office related administration, events, or marketing activities

**Qualifications**:
SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE
REQUIRED
At least 5 years’ experience in the healthcare Industry (Advantageous)
3 years Sales experience (Advantageous)
PREFERRED
Relevant experience in the business unit described above

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
PREFERRED
FAIS

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Organisational Skills
Communication Skills
Negotiation Skills
Strategic Planning Skills
Ability to work well within a team
Ability to work under stress and tight deadlines
Knowledge of the Healthcare Industry
PREFERRED

Additional Information

**Accountability**

**Action orientated**

**Communication**

**Business writing and presentation skills**

**Problem solving skills**

**Creative thinking**

**Strong relationship skills**

**Growth and development mind-set**

**Planning and organisation**

**Resilient and adaptive**

**Systems thinking and connecting ability**

**Professional and brand conscious

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