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Customer Support Executive

2 months ago

Cape Town, South Africa Salesworx Full time
We are on the hunt for an exceptional Customer Servivces Support Executive
Our client is a fast growing, innovative events and ticketing platform in scale-up mode. Whatever size or type of event, they provide a comprehensive end-to-end solution for event organisers, venues, promoters, universities, students, and charities. Their website and app are a one-stop-shop for event organisers to sell tickets online and for ticket buyers to discover events and buy tickets.

This is an exciting opportunity to join our rapidly growing team as they experience record sales and expand into new areas of ticketing, both in the UK and internationally. They have recently opened their Cape Town and Dubai offices as part of our global expansion plans. This role is based in Cape Town, but you may service a number of territories we operate in i.e. South Africa, Dubai and the UK. There are lots of opportunities for learning, development and career progression, as we provide an environment that puts autonomy, development and support at the heart of everything we do. You will join a team of like-minded consultative, entrepreneurial individuals who work cohesively to achieve our goals. They will, in turn, support you to be at your best with flexibility, generous remuneration packages and benefits designed to ensure rest, wellbeing and fun alongside engaging and purposeful work.


Responsibilities:

  • Deliver quality and passionate customer service through multiple channels (calls, email, live chat, social media)
  • Resolve customer enquiries quickly and efficiently
  • Manage, investigate, and resolve customer complaints where necessary
  • Record information accurately into our internal systems
  • In time, help with additional tasks relating to account management, including payments, client matters and research
  • Work within a fast-paced environment


Requirements
  • Previous experience in a customer facing role - Intercom or Zendesk a major plus
  • Strong written and verbal communication skills
  • Exceptional telephone manner and confident on the phone
  • A positive and enthusiastic approach to work
  • Passionate about helping our customers and your team
  • Organized with high attention to detail
  • Flexible and able to multitask efficiently
  • Strong IT skills

Advantageous:

  • An understanding of ticketing and event management
  • University degree


Benefits
  • Basic salary of between R20 - R30k depending on experience
  • Bonus.
  • Hybrid environment. They have an office in Cape Town and most of their team is office based for 3 or 4 days a week.
  • Holiday perks. Claim a bonus holiday day for every year you are with the client.
  • Inclusive, social culture. Fun and dynamic with regular socials.
  • Free tickets for events.
  • Learning and Development budget for you and your team
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