Field Service Technician

4 days ago

Johannesburg, South Africa Fempower Personnel Full time

The role of the Senior Field Service Technician will be to provide first class maintenance support of the automated storage and retrieval and picking systems installed at our customers locations in Cape Town. The Senior Technician will provide hands on, technical skills and knowledge to the distribution team and supports the operations, maintenance and problem-solving activities of the distribution center.

It is expected that the successful candidate will possess proven experience of dealing with electro-mechanical faults and preventative maintenance operations as part of a mobile-based service and support technician.

The Technician will be eager and determined to succeed, though safety conscious in all activities undertaken, with a track record of owning problems and taking them through to successful completion. The technician will be required to respond out of hours in an emergency situation. This emergency cover will be scheduled within the team and is not a permanent requirement. Weekend working according to requirements.

Specific Responsibilities:
Provide emergency breakdown and maintenance support
Create strong effective working relationships with our customer and his operational agents to enable us to provide a first-class service
Provide performance in terms of achieving output, speed of response and quality of repair and standards of workmanship
To provide maintenance support on other issues as well as the installed system
Involvement in site related meetings as and when required

The position requires a wide range of skills including but not limited to the following:
Mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
Working against a timeframe to complete reactive repairs
Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Show hands on ownership of issues to achieve a quick time resolution
Ability to interpret and work with electrical circuit diagrams
Appreciate Health & Safety considerations regarding given tasks and be able to carry out risk assessments
Mechanical aptitude including the ability to read assembly drawings
Operate hand tools and be able to assemble parts onto equipment
Ability to follow set up instructions, assembly drawings and check lists
Attention to detail and exceptional follow-up skills
Excellent customer service skills for both internal and external customers
Superior communication skills
Analytical and problem solving as well as conceptual skills
Computer literate with basic Microsoft Office skills
Willing to learn and adapt to changing role requirements
Willing to travel nationally / internationally
Appreciation of Cultural Diversity

Qualification and Experience:
Minimum 4 years Technical / Maintenance experience in a relevant industry or service
Valid driving license
Ability to communicate clearly and effectively verbally, clear concise writing skills
Proven track record in lone working, on customers sites

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