Learning and Development Manager

Found in: Talent ZA C2 - 3 weeks ago

Cape Town, South Africa Sanlam Full time

Who are we?

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

What will you do?

The Sanlam Retail Affluent business (SRA) is a business that is part of Sanlam Life and Savings. SRA is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. Business Shared Services is the customer facing business unit within SRA. 

As we Live in Confidence™ we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

What will make you successful in this role?

Job Purpose:

Execute training strategy (Plans) for Business Shared Services. With the Head, plan, and action the realised training plans. Responsibilities include identifying (in collaboration with Quality and business management) the business unit’s training needs and developing programmes to meet these requirements. Ensures training plans (curriculum) are implemented. Ensure that training interventions/programmes are of the required standard. Responsible for output and results of training interventions. Co-ordinates and manages the activities of training facilitators.

Output/Core Tasks:

• Manage training delivery.

• Learning Needs Analysis

• Manage the execution of the Learning Facilitators.

• Learning Delivery and Evaluation.

• Manage the people practices and performance statistics and reports of your department.

• Actively be responsible for the coaching, training and development of facilitators, developers, and curators.

• Assist and provide support to team members regarding complex learning needs.

• Ensures Service Level Agreements and Key Performance Areas are continually reviewed and expectations are met with optimum levels of quality and service delivery.
• Work closely with the Quality team to ensure the most effective development and learning is achieved.
• Review management information and make suggestions, recommendations to improve L&D processes. 
• Learning development, research, and benchmarking.

Role Requirements:

Qualifications:

• Relevant business degree/diploma or industry related qualification 

Knowledge and Experience: 

Must have insurance or call centre industry knowledge and an understanding of: 

• Life Assurance environment

• Call Centre and Client Services business

• Financial Service experience is essential

• Experience in managing personnel within a call centre environment would be an advantage

Competencies:

• Ability to function under immense pressure

• Good conflict management skills 

• Be innovative 

• Ability to develop and empower others

• Teamwork

• Good communication 

• Decision making skills

• Client service orientation

• Objective setting and control

• Self confidence 

• Ability to use internal networks to solve client problems

• Ability to operate independently

• Be proficient in working with technology – computers, telephone systems and software applications 

Personal Attributes

Builds effective teams - Contributing independentlyDecision quality - Contributing independentlyDirects work - Contributing independentlyPlans and aligns - Contributing independently

  • Global Learning and Development Manager

    2 days ago

    Cape Town, South Africa Incubeta Full time

    **Role Overview** **Preferred Knowledge and Skills** - Demonstrated ability to effectively communicate with senior management and leadership stakeholders - Proficiency in delivering and facilitating engaging live sessions, fostering interactive learning experiences - Proficiency in maintaining a structured approach to tasks, with a keen focus on optimising...

  • Head of Learning and Development

    3 days ago

    Cape Town, South Africa Ikwezi Human Capital Full time

    Head: Learning and Development, Human Resources who will be based in Sandton, Johannesburg or Belville, Cape Town. **MUST HAVE INSURANCE INDUSTRY EXPERIENCE.** **JOB OVERVIEW**: The role is responsible for integrated learning and development across the Group. In this role the incumbent will collaborate with the senior business leaders to develop the...

  • Learning and Development Facilitator

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Plus 1x Full time

    Job Title: Internal Learning and Development FacilitatorPosition Overview: We are seeking a dynamic and experienced Internal Learning andDevelopment Facilitator to join our team. The successful candidate will be responsible fordesigning, delivering, and evaluating training programs tailored to the needs of ouremployees across various departments within the...

  • Learning and Development Facilitator

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Internal Learning and Development FacilitatorPosition Overview: We are seeking a dynamic and experienced Internal Learning andDevelopment Facilitator to join our team. The successful candidate will be responsible fordesigning, delivering, and evaluating training programs tailored to the needs of ouremployees across various departments within the...

  • Learning and Development Facilitator

    Found in: Whatjobs ZA C2 - 6 days ago

    Cape Town, South Africa Plus 1x Full time

    Job Title: Internal Learning and Development Facilitator Position Overview: We are seeking a dynamic and experienced Internal Learning andDevelopment Facilitator to join our team. The successful candidate will be responsible fordesigning, delivering, and evaluating training programs tailored to the needs of ouremployees across various departments within...

  • Learning & Development Administrator

    2 days ago

    Cape Town, South Africa Sydsen Full time

    Our client in Cape Town is looking for a Learning & Development Administrator to join their team. **_Role responsibilities:_** - Administration - Employee Training & Development - Procurement - Employee Relations **_ Competencies and knowledge:_** - Deciding & Initiating Action - Working With People - Writing & Reporting - Planning & Organizing - Following...

  • Learning & Development Co-ordinator

    4 days ago

    Cape Town, South Africa Engen Full time

    **Who You Are**: - You are a negotiator - You have built formidable relationships - You are an expert at data analysis - You are a passionate brand ambassador - You have excellent communication and analytical skills - You have a reputation for integrity - You can successfully hold crucial conversations **What You Have Done Before**: - NQF Level 6 (Diploma...

  • Training Program Manager, Global Learning, 1579

    7 days ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    2+ years of program or project management experience We have an opening for a Training Program Manager (PM) located in Cape Town (CPT), who thrives in a dynamic, fast-paced environment and has a strong training delivery and development background. As a Training PM at the Cape Town site, you will be responsible for delivering, implementing and administering...

  • Trainer, Learning

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa TTEC Full time

    TTEC’s job vacancy, Career and Recruitment Job title : Trainer, Learning & Development jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Trainer, Learning & Development At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town,...

  • Learning and Development Consultant

    Found in: Talent ZA C2 - 6 days ago

    Cape Town, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Senior Officer: Talent Learning

    7 days ago

    Cape Town, South Africa Western Cape Provincial Parliament Full time

    **Why us** The People Management tribe are a team of focused professionals who provide the full range of people management services to the organisation. Every member of our tribe has strong work ethic and a positive “can-do” attitude, enabling them to ultimately deliver service excellence. We do this while being mindful that work is a part of who we...

  • Learning and Development Trainer

    2 hours ago

    Cape Town, South Africa PM Skillshouse Full time

    LOOKING FOR TRAINERS AROUND SOUTH AFRICA To identify, create, deliver, and facilitate training and capacity building interventions and manage the necessary activities and resources leading to an improvement in the skills and competencies of employees as required to meet the business strategy, inherent job requirements, service level standards as well as...

  • Managing Editor

    3 days ago

    Cape Town, South Africa Maskew Miller Learning Recruitment Full time

    **Job Desciption**: **About Maskew Miller Learning**: Maskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures. We are a B-BBEE - Level 1 contributor,...

  • Software Development Manager

    3 days ago

    Cape Town, South Africa Pollock and Associates Full time

    Software Development Manager ICT Northern Suburbs, Cape Town - Western Cape - South Africa Reporting to the Group IT Manager. We are seeking a Software Development Manager to join our client's dynamic team. Contribute to their exciting journey where growth, learning, and a passion for innovative solutions are valued. This role is ideal for an experienced...

  • Training and Development Facilitator

    7 days ago

    Cape Town, South Africa Alliance Skills Development Services Full time

    14th Floor, Kingsfield Place, 30 Joe Slovo Drive DURBAN **KZN PROVINCE: FACILITATOR (FULL TIME) - 3 Positions available Durban** **WC PROVINCE: FACILITATOR (FULL TIME) - 1 Position available Cape Town** **GP PROVINCE: FACILITATOR (FULL TIME) - 1 Position available Fourways** An opportunity exists at the Alliance Skills Development Services (ASDS) for 5...

  • Managing Editor- Cape Town

    7 days ago

    Cape Town, South Africa Maskew Miller Learning Recruitment Full time

    **Job Desciption**: **About Maskew Miller Learning** Maskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures. We are a B-BBEE - Level 1 contributor,...

  • Learning Strategist

    4 days ago

    Cape Town, South Africa Construct Education Full time

    **Job summary**: We are seeking exceptional learning strategists with a developed understanding of learning content and curriculum/ programmatic design to take a leading role within our world-class learning design team. The Learning Strategist (LS) has a dual role: to oversee the project lifecycle from initiation to final handover, and to manage Learning...

  • Learning and Development Consultant

    Found in: Talent ZA C2 - 6 days ago

    Cape Town, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Learning Assistant

    3 days ago

    Cape Town, South Africa edX Boot Camps Full time

    edX, part of 2U Inc., works with respected universities and organizations to deliver innovative, skills-based training to a community of over 45 million learners around the world to support them at every stage of their lives and careers. edX delivers boot camps through an immersive learning experience with expert services and valuable resources. As of 2021,...

  • Learning Specialist

    2 weeks ago

    Cape Town, South Africa edX Boot Camps Full time

    edX, part of 2U Inc., works with respected universities and organizations to deliver innovative, skills-based training to a community of over 45 million learners around the world to support them at every stage of their lives and careers. edX delivers boot camps through an immersive learning experience with expert services and valuable resources. As of 2021,...