Senior Technical Service Administrator
1 month ago
Requirements
- Matric
- 5 - 7 years administration experience in a customer service center environment.
- Call center activity monitoring and supervisory experience.
- Previous handling of Firm ware, software and product application knowledge with OEMs an advantage.
- Previous experience working with RMA claims portals.
- Experience with spare parts cross boarder logistics, customs clearance and duties handling.
- Experience in ASP portal onboarding, setup and management, handling closed loop escalations and product-related queries is a must.
- Product knowledge Epson, Argox, Honeywell, Data logic.
- Strong presentation skills.
- Computer literate.
- Proven Advanced Microsoft Excel skills are essential.
- KPI results driven with a workshop repair center background.
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