Transition and Major Incident Coordinator

2 weeks ago

Johannesburg, South Africa Epiroc Full time
Job title : Transition and Major Incident CoordinatorJob Location : Gauteng, JohannesburgDeadline : December 12, 2024Quick Recommended Links
  • Jobs by Location
  • Job by industries

Your mission

  • As a Transition and Major Incident Coordinator, you will ensure smooth IT service transitions and efficient incident response. You’ll identify improvement areas by analyzing trends, develop reports and dashboards to track performance, and maintain documentation aligned with ITIL standards, driving process enhancements.

Key responsibilities when it comes to IT transition:

  • Lead and manage end-to-end IT service transition processes for new or modified services.
  • Collaborate with project managers, developers, and operations teams to define transition requirements, timelines, and deliverables.
  • Conduct thorough impact assessments and ensure that all stakeholders understand the impact of upcoming changes.
  • Establish, monitor, and document KPIs and SLAs to measure service stability post-transition.
  • Ensure smooth handover of new or modified services to operational teams, including training and documentation.
  • Perform post-implementation reviews to identify lessons learned and improve future transitions.

Key responsibilities when it comes to major incidents:

  • Act as the primary point of contact and escalation manager for major incidents, coordinating across IT teams to ensure timely resolution.
  • Establish and manage an incident command structure during major incidents, ensuring clear roles, responsibilities, and communication.
  • Provide timely, accurate, and ongoing incident updates to stakeholders, including senior management, customers, and impacted teams.
  • Collaborate with technical teams to perform root cause analysis, document findings, and implement corrective actions.
  • Develop, implement, and refine incident response and recovery plans to minimize downtime and prevent recurrence.
  • Conduct post-incident reviews and work with teams to identify opportunities for improving incident response and resolution processes.

Your Profile

We are seeking a person with:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience will be considered.
  • That have a few years of experience in IT service management, with a focus on transition and incident coordination.
  • Solid understanding of IT transition processes, including change management, service design, and deployment.
  • Knowledge with ITSM tools (e.g., ServiceNow, Jira) and basic knowledge of networking, server management, and cloud environments
  • Experience in managing major incidents and IT transitions in a complex, multi-vendor environment.
  • It is a preferred if you have ITIL v3/v4 Foundation or similar certification in IT Service Management.
  • Strong communication skills, with the ability to lead discussions with both technical and non-technical audiences.
  • Excellent analytical and problem-solving abilities, with the capacity to stay composed under pressure.
  • Strong organizational and time-management skills, enabling effective prioritization of tasks.

Location and travel

  • Preferred locations for this position are Örebro, Sweden; Prague, Czech Republic or Johannesburg, South Africa, but other locations within the EMEA region may be considered.

  • ICT jobs

  • Transition and Major Incident Coordinator

    1 week ago

    Johannesburg, South Africa Epiroc Full time

    Job title : Transition and Major Incident Coordinator Job Location : Gauteng, Johannesburg Deadline : December 12, 2024 Quick Recommended Links Jobs by Location Job by industries Your mission As a Transition and Major Incident Coordinator, you will ensure smooth IT service transitions and efficient incident response. You’ll identify...

  • IT Transition and Incident Coordination Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Epiroc Full time

    Job OverviewEpiroc is seeking an experienced IT Transition and Incident Coordination Specialist to join our team.The successful candidate will be responsible for ensuring smooth IT service transitions and efficient incident response in a complex, multi-vendor environment.Key ResponsibilitiesThe following are the key responsibilities of this role:Transition...

  • Major Incident Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Cisco Full time

    About the RoleWe are seeking a highly skilled Major Incident Manager to join our team at Cisco. As a key member of our in-life support function, you will play a critical role in driving teams to follow processes necessary for incident management activities.Key ResponsibilitiesManage incidents as an Incident Manager for all major incidents with specific...

  • Major Incident Manager

    2 months ago

    Johannesburg, South Africa Cisco Systems Full time

    **What you will do**: We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. You are a vital...

  • Major Incident Manager

    2 weeks ago

    Johannesburg, South Africa Cisco Full time

    Job title : Major Incident ManagerJob Location : Gauteng, JohannesburgDeadline : December 13, 2024Quick Recommended Links Jobs by Location Job by industries Who You Are You have experience operating in a high-transactional, 24x7 production environment and knowledge of incident management and ITIL/ITSM fundamentals. You have experience coordinating remote,...

  • Major Incident Manager

    1 week ago

    Johannesburg, South Africa Cisco Full time

    Job title : Major Incident Manager Job Location : Gauteng, Johannesburg Deadline : December 13, 2024 Quick Recommended Links Jobs by Location Job by industries Who You Are You have experience operating in a high-transactional, 24x7 production environment and knowledge of incident management and ITIL/ITSM fundamentals. You have experience...

  • Major Incident Manager.

    2 months ago

    Johannesburg, South Africa Cisco Full time

    What you will do We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. You are a vital...

  • Major Incident Resolution Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Cisco Full time

    Job Description Role Summary We're seeking an experienced Major Incident Manager to join our team at Cisco. As a key member of our in-life support function, you will be responsible for driving incident management activities and working closely with cross-functional teams to resolve complex issues. Key Responsibilities Manage incidents as an Incident...

  • Incident Management Strategist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Liquid Intelligent Technologies Full time

    Job Title: Incident Management StrategistWe are seeking an experienced Incident Management Strategist to join our team at Liquid Intelligent Technologies.About the RoleThe successful candidate will be responsible for developing and executing incident management strategies, policies, and procedures. They will coordinate with various teams to ensure successful...

  • Chief Incident Management Officer

    1 week ago

    Johannesburg, Gauteng, South Africa Cisco Full time

    Job SummaryCisco is seeking a highly experienced and skilled Chief Incident Management Officer to join our team. This role will be responsible for managing major incidents, ensuring prompt and quality incident resolution, and communicating with cross-functional teams.About the RoleThis is a unique opportunity to leverage your skills and experience in...

  • High-Touch Incident Management Professional

    4 weeks ago

    Johannesburg, Gauteng, South Africa Cisco Full time

    At Cisco, we believe that every interaction matters. Our cloud communications platform is at the heart of what we do, enabling rich and engaging interactions that integrate communication channels and existing back-end business systems together to orchestrate and automate all customer and employee interactions.We are seeking a highly skilled Incident Manager...

  • Service Transition Specialist

    7 months ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Care Coordinator for Complex Patient Transitions

    1 month ago

    Johannesburg, Gauteng, South Africa St. John's Riverside Hospital Full time

    About the RoleAs a Care Coordinator for Complex Patient Transitions at St. John's Riverside Hospital, you will play a vital role in ensuring seamless transitions for patients and their families. Located in Westchester County, our hospital has been serving the community for over a century, providing high-quality healthcare services.About UsWe are committed to...

  • Incident Management Lead: Network Operations

    1 week ago

    Johannesburg, Gauteng, South Africa Liquid Intelligent Technologies Full time

    Job TitleSenior Manager: Incident ManagementJob OverviewWe are seeking a seasoned professional to lead our incident management team and oversee the effective resolution of network-related issues.ResponsibilitiesDevelop and implement incident management strategies, policies, and procedures to ensure timely and efficient resolution of incidents.Coordinate with...

  • IT Incident and Problem Specialist

    3 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery,...

  • Bid Transition Operations Lead

    6 months ago

    Johannesburg, South Africa Excellerate Full time

    **Main purpose / objective of position**: The purpose of the BTO position (Bid-Transition-Operate) is to design, cost, transition, and support operations for the most competitive and value driven Integrated Facilities Management solutions in the marketplace. **Role Summary**: - Create compelling and achievable solutions and ensure our differentiators are...

  • Senior Manager: Incident Management

    2 weeks ago

    Johannesburg, South Africa Liquid Intelligent Technologies Full time

    Job title : Senior Manager: Incident ManagementJob Location : Gauteng, JohannesburgDeadline : December 18, 2024Quick Recommended Links Jobs by Location Job by industries Role Description Develop and execute incident management strategies, policies & procedures. Coordinate with various teams to ensure successful resolution of incidents. Responding to a...

  • Senior Manager: Incident Management

    1 week ago

    Johannesburg, South Africa Liquid Intelligent Technologies Full time

    Job title : Senior Manager: Incident Management Job Location : Gauteng, Johannesburg Deadline : December 18, 2024 Quick Recommended Links Jobs by Location Job by industries Role Description Develop and execute incident management strategies, policies & procedures. Coordinate with various teams to ensure successful resolution of...

  • Incident Responder

    6 months ago

    Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time

    **Key Duties and Responsibilities** - Monitoring an investigating security threat alert daily - Reviews the most recent SIEM alerts to see their relevance and urgency - Carry out triage to ensure that a genuine security incident is occurring - Analyze various logs: individual host, network traffic, firewall and intrusion detection systems to locate and...

  • Care Transition Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa St. John's Riverside Hospital Full time

    About the RoleAt St. John's Riverside Hospital, we are committed to providing the highest quality, compassionate healthcare services. As a Continuing Care Coordinator, you will play a vital role in meeting the psychosocial needs of patients and families, ensuring a smooth transition from inpatient to outpatient care. Your focus will be on assessment,...