Incident Management Lead: Network Operations
4 days ago
Senior Manager: Incident Management
Job OverviewWe are seeking a seasoned professional to lead our incident management team and oversee the effective resolution of network-related issues.
Responsibilities- Develop and implement incident management strategies, policies, and procedures to ensure timely and efficient resolution of incidents.
- Coordinate with various teams to identify root causes, assign tasks, and escalate incidents as needed.
- Manage major incidents, events, and crises, including setting up incident and crisis management teams and serving as the single point of contact (SPOC) for incident control and management.
- Evaluate incident maturity and develop plans to improve processes and move up the maturity curve.
- Communicate status updates, impact assessments, and resolution reports to stakeholders.
- Conduct root cause analysis, identify preventive actions, and report on compliance and non-compliance with incident management processes.
- Bachelor's degree or equivalent technical qualification in operations or a related field.
- ITIL V3 Foundation certification desirable.
- Cisco or similar certification desirable.
- 5-8 years of experience in telecommunications, with at least 3 years in incident management.
- Technical experience and relevant certifications essential.
- Experience with IT service management tools such as ServiceNow.
- Knowledge of ITIL framework and best practices for IT service management.
The successful candidate will enjoy a competitive salary range of R1,200,000 - R1,800,000 per annum, commensurate with experience, plus benefits package.
LocationJohannesburg, Gauteng
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