German and Dutch Speaking Agents

3 weeks ago

Cape Town, South Africa MindMatch Consulting Full time


• Manage a portfolio of existing clients and accounts
• Always offer first class customer service
• Providing a variety of quotations to clients not favouring one airline/supplier
• Following up quotations each morning to ensure we have provided what was required and
offer any further help
• When a quotation is cancelled try to find out if there is anything we could have done
differently
• Work with Business Account Managers to maximise opportunities and pass on relevant leads
• Working closely with both Ticketing and Finance to ensure reservations/tickets are issued
without any problems
• Meet and exceed personal objectives in line with company KPIs and account SLAs
• Understand key products, services, and unique selling points
• Promote and support the values and behaviours and promote the company culture.
• Attend and participate in team meetings
• Identify any areas where in-house training would improve performance
• Attend airline training sessions

What a good fit looks like:
• Customer service orientation with a passion for exceeding expectations.
• Excellent verbal and written communication skills in English, Dutch and German.
• Strong experience of nett fares, including air passes and RTW fares
• Excellent travel industry and worldwide travel knowledge having preferably travelled
extensively
• Good CRS knowledge, Galileo preferable but cross-training can be undertaken
• Strong ticketing experience, including nett fares, reissues etc

Fluent in Dutch/German and English.
• Minimum of 2 years' unbroken experience in customer service, preferably in an international
Contact Centre role.
• Minimum of 2 Years experience within the travel, tourism industry, particularly tours and
activities.
• Proficiency in computer skills and internet navigation.
• Experience in a startup environment is a plus.
• Willing to work UK and US Hours, if required.

Skills and Knowledge:
• Excellent organisational skills and the ability to work under pressure
• Express keen negotiating skills
• Strong problem-solving abilities with a proactive mindset.
• Demonstrated initiative and entrepreneurial drive.
• Exceptional attention to detail, providing accurate reports.
• A “lead by example” work ethic to drive first class customer service from the reservations
department with all clients, suppliers, and Diversity departments
• Proficiency in multitasking and working to tight deadlines.
• Experience in navigating computer systems and internet platforms.
• Mature, confident, and resilient personality, thriving in a dynamic startup environment.
In return you will work for a people focused business, which is rapidly growing and offering great
opportunities to the team.

You will be based in world class office facilities and supported by a dedicated, hands-on leadership

 

  • German/dutch/italian Customer Service

    4 months ago

    Cape Town, South Africa Outsource-x Full time

    Join Our Team as a German/Dutch/ Italian Agent! Are you ready to embark on a career adventure like no other? Look no further! We're on the lookout for passionate and motivated German/Dutch/ Italian-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area. Why Choose Us? - We're a Somerset-based contact center with...

  • German Speaking Customer Service Agent

    4 months ago

    Cape Town, South Africa Time Personnel Full time

    Job Overview **Location**: Cape Town, Western Cape **Job Title**: German Speaking Customer Service Agent **Salary**: R15,000 **Education Level**: High School / Matric **Job Level**: Intermediate **Minimum Experience**: 1 - 3 Years German Speaking Customer Service Agent - Cape Town. Are you fluent in German and passionate about delivering exceptional...

  • German Speaking Agent

    5 months ago

    Cape Town, South Africa Outsource-x Full time

    Join Our Team as a German-Speaking Agent! Are you ready to embark on a career adventure like no other? Look no further! We're on the lookout for passionate and motivated German-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area. Why Choose Us? - We're a Somerset-based contact center with a global reach. - We...

  • German Speaking Agent

    4 months ago

    Cape Town, South Africa Outsource-x Full time

    Join Our Team as a German-Speaking Agent! Are you ready to embark on a career adventure like no other? Look no further! We're on the lookout for passionate and motivated German-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area. Why Choose Us? - We're a Somerset-based contact center with a global reach. - We...

  • German Speaking Agent

    4 months ago

    Cape Town, South Africa Outsource-x Full time

    Join Our Team as a German-Speaking Agent! Are you ready to embark on a career adventure like no other? Look no further! We're on the lookout for passionate and motivated German-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area. Why Choose Us? - We're a Somerset-based contact center with a global reach. - We...

  • German and Dutch Speaking Agents

    3 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    • Manage a portfolio of existing clients and accounts • Always offer first class customer service • Providing a variety of quotations to clients not favouring one airline/supplier • Following up quotations each morning to ensure we have provided what was required and offer any further help • When a quotation is cancelled try to find out if there is...

  • German and Dutch Speaking Agents

    3 weeks ago

    Cape Town, South Africa Mindmatch Consulting Full time

    • Manage a portfolio of existing clients and accounts • Always offer first class customer service • Providing a variety of quotations to clients not favouring one airline/supplier • Following up quotations each morning to ensure we have provided what was required and offer any further help • When a quotation is cancelled try to find out if there is...

  • Dutch speaking Digital Customer Service Agent

    3 months ago

    Cape Town, South Africa Language Recruiters Full time

    Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect job for you! An innovative and international company has an amazing job opportunity for a Dutch speaking Digital Customer Service Agent to join their team in Cape Town, South Africa. Join a company that takes care of you from...

  • Dutch Speaking Customer Service Support Agent

    4 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...

  • Tour Conductor for Southern Africa

    15 minutes ago

    Cape Town, South Africa Ventura TRAVEL GmbH Full time

    Tour Conductor for Southern Africa (German, French or Dutch speaking) Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! Africaventura offers authentic, innovative, and sustainable travel experiences in Southern Africa. We want our customers to enjoy the beauty of Africa while experiencing unique...

  • German speaking Customer Service Agent

    4 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Calling all travel enthusiasts with outstanding customer service! Are you fluent in German and English, eager to assist travellers in planning their dream vacations, and passionate about ensuring unforgettable experiences? If you’re ready to be part of a dynamic team in Cape Town, South Africa, join a leading travel company as a German speaking...

  • Dutch Customer Support Agent

    2 days ago

    Cape Town, South Africa Believe Resourcing Full time

    Dutch-Speaking Customer Service Agent Woodstock, Cape Town R27,500 per month + R500 group life cover Monday to Friday, 8 AM to 5 PM Perks and Benefits: - Competitive salary with life cover - Work in a dynamic, inclusive environment - Monday to Friday schedule – no weekends! - Career development and growth opportunities The Role: A leading company...

  • German speaking Customer Service Agent

    2 months ago

    Cape Town, South Africa Initiate International Full time

    Calling all travel enthusiasts with outstanding customer service! Are you fluent in German and English, eager to assist travellers planning their dream vacations, and passionate about ensuring unforgettable experiences?  If you’re ready to be part of a dynamic team in Cape Town, South Africa, join a leading travel company as a German speaking Customer...

  • German-speaking Sales Agent

    4 months ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    Join the ARC Adventure! Looking for a job that's more exciting than a rollercoaster ride? Look no further! ARC, the coolest BPO company in town, is on the hunt for a German-speaking Sales Agent to join our Somerset West squad. If you've ever called Germany your home, we want YOU! Who We Are: At ARC, we're not just a company; we're a family of ambitious,...

  • Dutch Speaking Team Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Dutch Speaking Team LeaderBlack Pen Recruitment is seeking a highly skilled and experienced Dutch Speaking Team Leader to join our team. As a Team Leader, you will be responsible for managing and developing a team to achieve business and campaign objectives.Key Responsibilities:Evaluate daily/weekly/monthly performance reports to identify areas...

  • Dutch Speaking Team Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Dutch Speaking Team LeaderBlack Pen Recruitment is seeking a highly skilled and experienced Dutch Speaking Team Leader to join our team. As a Team Leader, you will be responsible for managing and developing a team to achieve business and campaign objectives, ensuring quality standards are met at all times.Key Responsibilities:Evaluate...

  • Dutch Speaking Team Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Dutch Speaking Team LeaderBlack Pen Recruitment is seeking a highly skilled and experienced Dutch Speaking Team Leader to join our team. As a Team Leader, you will be responsible for managing and developing a team to achieve business and campaign objectives, ensuring quality standards are met at all times.Key Responsibilities:Evaluate...

  • Dutch-speaking Customer Support

    2 months ago

    Cape Town, South Africa ABC Worldwide Full time

    A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Start date - ASAP Qualifications and experience:Matric or High School equivalentDutch language skills - Work...

  • ▷ (15h Left) German and Dutch Speaking Agents

    5 days ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    • Manage a portfolio of existing clients and accounts • Always offer first class customer service • Providing a variety of quotations to clients not favouring one airline/supplier • Following up quotations each morning to ensure we have provided what was required and offer any further help • When a quotation is cancelled try to find out if there is...

  • German Speaking Operations Agent

    2 days ago

    Cape Town, Western Cape, South Africa Employ Africa Group Full time

    Operations & Customer Service Agent - German SpeakingWe are seeking a highly skilled and experienced Operations & Customer Service Agent to join our team in South Africa. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers...