Client Services Manager

Found in: Talent ZA C2 - 2 weeks ago

Vanderbijlpark, South Africa Level-Up Full time

Job Function

The Client Services Manager will form part of the dedicated team based at the Clients offices in Vanderbijlpark. The aim of the partnership is to implement a LLP solution with control tower capability to act as the integrated platform for efficient tactical planning of road logistics around rail availability and capacity and to achieve targeted cost and efficiency improvement initiatives. The client services manager will be accountable to identify savings opportunities, implement the opportunities and the financial tracking of the baseline, savings and gainshare realisation of the solutions.

Key performance areas

Commercial

  • Identification and implementation of efficiency levers and inititaives to reduce the cost baseline for the client
  • Financial tracking of the baseline, savings and gainshare of the partnership
  • Accountable for profitability of the account including clear cause analysis for any variances
  • Completing budget and quarterly reforecasts
  • Monthly revenue projections
  • Cost control in relation to operational requirements in line with client operational requirements
  • Review monthly client invoicing and debtor collection
  • Responsible for account administration: building, updating and communication of reports
  • Drive the gainshare commercials with all stakeholders
  • Client Relationship Management
  • Fully understand the clients business and identify areas where Client as a Group, Div and/or OpsCo can add value to the clients end to end supply chain.
  • Formulate strategies in conjunction with the client to meet specific client needs
  • Manage client relationships with key decision makers within the clients organisation and ensure healthy client and internal relationships are maintained through regular meetings between all stakeholders
  • Be a driving force within the clients company by building trust and cooperation at all levels within the clients organisation
  • Champion the clients needs throughout the Company

People management

  • Jointly responsible to appropriately staff the business unit
  • Jointly responsible to retain & grow key individuals
  • Performance management of individuals
  • Jointly responsible to create a making business better culture in the business
  • Establish and maintain sound relationships with clients and employees by building a focused, motivated, and professional company culture to meet and exceed external & internal client expectations in line with the agreed SLA

Performance Management

  • Delivery of excellent business performance results though effective implementation of balanced scorecard, paying sufficient attention to business profitability & cost, people development, client relationships management, supplier management and internal business processes.

Reporting

  • Building, updating and communication of reports
  • Ensure quality of reports of subordinates
  • Delivery of consistently relevant, accurate and on time reports which include operational & financial analysis and highlight key risks and opportunities.
  • Delivery of detailed Operational reports outlining performance by functional area, continuous improvements and focus areas.
  • Preparing and Communicating and presenting at Steerco level

Quality Management

  • All systems and controls must be documented and managed to conform to the operational requirements
  • Business Processes: Manage and control business processes in place to ensure accurate use of systems as well as the effective control of dedicated and adhoc fleets and operational processes to conform to the high standard required by the client
  • Develop and build relationships with supporting technology team

Administration

  • Ensure that personnel administration is completed timeously and accurately
  • Review and evaluate the processes designed to ensure regulatory compliance and manage risk in all aspects of the business.
  • Ensure the operations comply with environmental and occupational H&S standards to meet legal requirements

Continuous Improvement

  • Support and help identify, define and agree Supply Chain Optimisation projects with a targeted savings schedule.
  • Implement the proposed projects to realise the savings and provide weekly reports on the savings realised.
  • Evolve work teams and managers to establish a continuous improvement workplace culture.
  • Ensure that baselines are signed off and agreed to by client facilitating the process of savings recognition

Ad hoc

  • Ad hoc analysis, queries and business support

Projects:

  • Identifying areas for improvement
  • Managing projects to delivery

General:

  • Interaction with ops personnel, contact centre personnel, client and other 3PLs.
  • Tasks could include the following (project / responsibility dependent):
  • Data analysis
  • Simulation modelling
  • What-if transport modelling
  • Value at stake / business case determination
  • Project planning and execution
  • Process change implementation
  • Process mapping
  • Presentation construction

Nature of position

  • Permanent
  • Willing to work extended hours
  • Willing to travel to Vanderbijlpark atleast 3 x a week

Qualifications required

  • B Eng Industrial or B Com Logistics

Skills and experience required

  • 5-10 years experience in Supply Chain or any other business or commercial field is advantageous Supply Chain and Project Management experience will be beneficial with a logistics company
  • Industrial experience
  • Advanced knowledge of MS PowerPoint and Word
  • Advanced knowledge of MS Excel
  • Project management experience
  • SQL experience beneficial
  • Transport routing and scheduling experience beneficial
  • Analytical (Strong MS Excel)
  • Must be able to cope with high pressure environment
  • Comfortable working under pressure and successfully engage in multiple initiatives simultaneously
  • Plan, manage and be responsible for own time management according to tasks priorities - Planning and working flexibly to a deadline
  • Problem solving
  • Teamwork
  • Promoting Process Improvement
  • Self-motivated and proactive
  • Able to think logical and objectively with the ability to think outside of the box and therefore see the bigger picture
  • Written and verbal communication, including technical writing skills
  • Good leadership skills in order to obtain appropriate information and to arrange and co-ordinate small projects
  • Possess a high attention to detail
  • Concerned with maintaining standards of accuracy and quality
  • Shows and instils enthusiasm in others to achieve desired results
  • Takes responsibility and accountability for the work and performance of others

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