Assistant Vice President Operations

4 months ago

Cape Town, South Africa Isilumko Staffing Full time

Basic Function

 

  • Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability
  • Ensure all migrations are managed seamlessly
  • Map peer levels across client organization and establish peer level relationships within the client organization
  • Establishing operational performance goals
  • Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
  • Put control measures in place to ensure adherence to budget and cost control

 

 

Essential Functions

 

This position is responsible for Operations Key responsibilities include:

 

  • Formulation and execution of capacity and staffing plans based on medium term business forecast
  • Negotiating and finalizing SLA’s with the Client - contract negotiation
  • Implementing revenue and cost plans
  • Establishing a review/ reporting mechanism with the Client
  • Developing and approving incentive plans
  • Identify and champion black belt improvement projects
  • Review the progress of attrition action plans and check effectiveness
  • Provide leadership to team of Managers, Asst. Managers and Executives
  • Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.

 

The Performance parameters include:

  • Client satisfaction (15%)
  • Revenue and costs (40%)
  • Process Improvement (10%)
  • Employee satisfaction (10%)
  • Attrition management (25%)

 

* The weightages may change from time to time depending on business requirements

 

Any other essential function that may occur from time to time as directed by the Supervisor

  • Inbound call center experience is essential.
  • Some level of experience in Back-office transaction processing preferred
  • L&A Insurance, preferably US.

Work Experience Requirements

 

  • Minimum 8 years’ work experience; preferably from BPO background preferably insurance

Should have managed Teams for at least 3 years

  • Compliance Vice President

    4 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Vice President of ComplianceBlack Pen Recruitment is seeking a highly skilled Vice President of Compliance to join our team. As a key member of our organization, you will be responsible for ensuring our company's adherence to regulatory and statutory requirements across all areas of operation.Key Responsibilities:Provide technical advice and...

  • Compliance Vice President

    4 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Vice President of ComplianceBlack Pen Recruitment is seeking a highly skilled Vice President of Compliance to join our team. As a key member of our organization, you will be responsible for ensuring our company's adherence to regulatory and statutory requirements across all areas of operation.Key Responsibilities:Provide technical advice and...

  • Assistant Vice President Operations

    3 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Job SummaryWe are seeking a highly experienced and skilled Assistant Vice President Operations to join our team at Isilumko Staffing. The successful candidate will be responsible for leading our operational delivery, ensuring seamless migrations, and establishing key relationships with our clients.Key ResponsibilitiesOperational Leadership: Provide strategic...

  • Compliance Vice President

    4 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Vice President of ComplianceBlack Pen Recruitment is seeking a highly skilled Vice President of Compliance to join our team. As a key member of our organization, you will be responsible for ensuring our company's adherence to regulatory and statutory requirements across all areas of operation.Key Responsibilities:Provide technical advice and...

  • Vice President of Engineering

    1 day ago

    Cape Town, Western Cape, South Africa Bash Full time

    Job Title: Vice President of EngineeringWe are seeking a highly experienced and skilled Vice President of Engineering to join our team at Bash. As a key member of our leadership team, you will be responsible for leading our engineering efforts and driving the development of our products and services.Key Responsibilities:Lead and manage a team of engineers to...

  • Compliance Vice President

    4 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Vice President of ComplianceBlack Pen Recruitment is seeking a highly skilled Vice President of Compliance to join our client's team. As a key member of the organization, you will be responsible for ensuring compliance with regulatory requirements across all areas of operation.About the RoleThe successful candidate will have a deep understanding...

  • Vice President

    1 week ago

    Cape Town, South Africa BiTech Medical Corp Full time

    **Job Title**: Vice President - South Africa Market **Location**: South Africa **Company**: BiTech Medical Corp **Position Overview**: BiTech Medical Corp is seeking a dynamic and results-driven Vice President to lead and grow our operations in the South Africa market. The VP will be responsible for overseeing the expansion of our biomedical engineering...

  • Vice President of Marketing and Strategy

    4 weeks ago

    Cape Town, South Africa Christel House International Full time

    **WHO WE ARE** Christel House is a global education network that has served more than 25,000 students from under-resourced communities since its inception 25 years ago. Our mission is for our students to achieve upward economic mobility, become good citizens, and identify and realize their goals, dreams, and human potential. For over 25 years, Christel...

  • Vice President of Finance

    3 weeks ago

    Cape Town, Western Cape, South Africa Zenysis Full time

    About the RoleZenysis is seeking a highly experienced and skilled Vice President of Finance to lead our financial management and strategy. As a key member of our leadership team, you will be responsible for providing financial leadership and guidance to support the company's growth and success.Key ResponsibilitiesFinancial Planning and Budgeting: Develop and...

  • Vice President of Finance

    3 weeks ago

    Cape Town, Western Cape, South Africa Zenysis Technologies Inc. Full time

    About the RoleZenysis Technologies Inc. is seeking a highly experienced and skilled Vice President of Finance to lead our financial management and strategy. As a key member of our leadership team, you will be responsible for providing financial leadership and guidance to support the company's growth and success.Key ResponsibilitiesFinancial Planning and...

  • Vice President of Finance

    4 months ago

    Cape Town, South Africa Zenysis Full time

    Zenysis is a global technology startup that builds an integration and advanced analytics software that empowers governments and international organizations to deliver lifesaving health programs in a truly-data driven way. We are a diverse team of software engineers, diplomats, public health and development experts, and we are on a mission to transform the...

  • Senior Vice President – Specialty Leasing

    3 weeks ago

    Cape Town, Western Cape, South Africa Unibail-Rodamco-Westfield Full time

    Are you ready to transform a significant sector? At Unibail-Rodamco-Westfield (URW), you will have the chance to shape the future of real estate by creating innovative and captivating spaces that redefine community engagement. Become part of a dynamic environment that values creativity and adaptability. We understand that the ideal candidate may not exist,...

  • Vice President Of Compliance

    2 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    Vice President of Compliance (FinTech/lecoin/Cryptocurrency/Remote) Our Client is the largest and first licensed on/offramp platform for lecoins in Africa. They are dedicated to offering innovative solutions in the African lecoins space. Our client is committed to making lecoins accessible and understandable for everyone providing their customers with secure...

  • Senior Vice President – Specialty Leasing

    3 weeks ago

    Cape Town, Western Cape, South Africa Unibail-Rodamco-Westfield Full time

    Are you ready to transform a significant sector? At Unibail-Rodamco-Westfield (URW), you will have the chance to shape the future of real estate by crafting innovative and engaging environments that redefine community interaction. We are excited to have you on board as we foster a culture that values evolution and adaptability. We understand that the ideal...

  • Vice President of Specialty Leasing

    2 weeks ago

    Cape Town, Western Cape, South Africa Unibail-Rodamco-Westfield Full time

    Transformative Leadership OpportunityAbout Unibail-Rodamco-WestfieldWe are a leading global developer and operator of shopping centers, dedicated to creating innovative and engaging places that reinvent being together. Our team is passionate about tackling changing consumer behavior with innovative experiences, and we're looking for a visionary leader to...

  • Vice President of Expansion

    4 weeks ago

    Cape Town, South Africa Christel House International Full time

    **WHO WE ARE** Christel House is a global education network that has served more than 25,000 students from under-resourced communities since its inception 25 years ago. Our mission is for our students to achieve upward economic mobility, become good citizens, and identify and realize their goals, dreams, and human potential. For over 25 years, Christel...

  • Operations Director

    4 months ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    Our fast growing BPO client in Cape Town is looking for a Vice President to plan, develop and execute the operational strategy. **Duties**: - Ensure seamless transition and flawless service delivery - Ensure client satisfaction on all SLA’s and given parameters - People management - Provide assistance to industry and BU leadership for development of...

  • Executive Vice President of Business Development and Innovation

    3 weeks ago

    Cape Town, Western Cape, South Africa Unibail-Rodamco-Westfield Full time

    About the RoleWe are seeking a highly experienced and visionary leader to join our team as Executive Vice President of Business Development and Innovation. This is a unique opportunity to drive business growth and innovation at Unibail-Rodamco-Westfield, a leading real estate company.Key ResponsibilitiesDevelop and Implement Go-to-Market Strategies: Create...

  • Marketing and Strategy Vice President

    3 weeks ago

    Cape Town, Western Cape, South Africa Christel House International Full time

    Job Description**About Christel House International**Christel House International is a global education network that has served over 25,000 students from under-resourced communities since its inception 25 years ago. Our mission is to empower our students to achieve upward economic mobility, become good citizens, and identify and realize their goals, dreams,...

  • Vice President, Entrepreneurship Accelerator

    3 days ago

    Cape Town, Western Cape, South Africa Entrepreneur's Organization Full time

    About the RoleThe Vice President, EO Accelerator is a key position within the Entrepreneurs' Organization, responsible for driving the growth and success of the EO Accelerator community. This role is a pivotal part of the organization's mission to empower entrepreneurs to scale their businesses to the next level.Key ResponsibilitiesDevelop and maintain...