Product Manager

7 months ago

Midrand, South Africa Tower Group Full time

PRODUCT MANAGER HUAWEI - SERVER, STORAGE & CLOUD
Reporting to the Brand Director, the successful candidate will be based in Midrand and will be responsible for the following:
KEY RESPONSIBILITIES
• Business Strategy Development and Execution
• Understand the development strategy for the vendor and implement in SBM sector
? Increase customer coverage/count for vendor and Pinnacle
? Increase vendor product coverage for vendor
? Increase geographic coverage for vendor
• Define and document a development plan with each partner and focus on the execution
• Review the plan every quarter
• Present status of the development plan back to vendor
• Training and up-skilling of partners and Pinnacle
• Development partner to grow sales and presales resources of partner
• Training on vendor sales tools
• Training on vendor processes and systems
• Managing minimum certification level of partners
• Involving partners in vendor training and events
• Ensure operational excellence of vendor within the partner
• Orders are placed on vendor timeously
• Quotes are fast and accurate
• Credits are passed by vendor and to reseller/partner
• ETA and delivery information
• Escalation of partner operational issues at vendor and focus on resolution
• Alignment of vendor resources to partner
• Making sure that stakeholders at the vendor interface with stakeholders at the partner at the following levels:
? Technical
? Presales
? Sales
? Management
? Marketing
• Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include
? Marketing events
? Tele-campaigns
? Internal incentives
? Promotion of vendor events
? Driving vendor GTM’s with the partner and ensuring focus on the GTM’s
• Managing the vendor sales process
• Deal registration
• Discount Management
• Lobbying support for partner at the vendor
• Margin management (ensuring the integrity of channel pricing)
• Vendor sales funnel management & reporting funnel to vendor
• Enlisting vendor support to drive opportunity to closure
• Vendor relationship management
• Making sure that relationships are maintained with key vendor contacts that are required to be successful quarterly review for the partner
• Solution focus for each partner
• Vendor focus for each product
• Take ultimate responsibility for the revenue target allocated to the partner
• Drive Pinnacle product focus within each respective partner
• Be the custodian of the vendor relationship at the partner
• Ensure that vendors’ products are top of mind with all key stakeholders within the partner
• Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand
• Provide marketing plans and GTM plans for the sales team
• Liaise with vendor and industry to understand product and market trends and amend plans accordingly to ensure efficient product life cycle management and maximize opportunities
• Clearly communicate product, market strategy, objectives and technical
• Strategic account management plan for all channel partners to be presented once a quarter as part of your quarterly review
• Monitor inventory (inventory turns, stock ageing, stock days, obsolesces, stock outs) in order for stock to meet all key performance indicators
• Negotiate targets, rebates, co-op marketing funds, stock rotation, pricing and supply
• Manage backorder and warranty return
• Ensure that customer related queries are effectively dealt with and solved
• Assist the team with other related functions when and where required
• Submit Weekly/Monthly/quarterly reports as required by management, vendors and analysts
REQUIREMENTS
• Matric with mathematics is essential
• Sales and Marketing qualification and/or relevant diploma is preferred
• 2 to 3 years IT sales experience is essential
• Previous IT distribution experience will be an advantage
• Excellent knowledge of MS Office suite is essential
• Knowledge of CRM and ERP system is preferred
• Knowledge of the process critical in sales e.g. RMA’s & deliveries
• Service quality orientated
• Ability to work under pressure
• Relevant technical knowledge and technology driven
• Customer focused
• Excellent time management
• Well organized
• Copes effortlessly within a high stress and pressurized environment
• Willing to go the extra mile
• Self-actualization (capacity to assert oneself)
• Motivation (ability to motivate others)
• Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact / channel for Communication between parties)
• Written communication (convey information through written instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
PERSONAL ATTRIBUTES
• Well-groomed and highly presentable
• Well organized individual
• High attention to detail
• Assertive and positive individual
• High level of energy
• Team player
• Motivated and driven
• Self-starter, self-confidence and self-driven
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Problem solver
• Positive attitude
• Proactive individual
• Analytical thinker

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