Employee Experience Manager
8 months ago
The Employee Experience Manager’s focus is on a positive, rewarding work environment. Their goal is to develop an experience for employees that attracts and retains talent. They are responsible for the overall employee experience and the elements that influence it, including the physical workplace, technology and policies that shape the company culture. But it’s not just about employee satisfaction. The Employee Experience Manager is expected to foster collaboration and boost productivity with the ultimate goal of improving the employee experience. The scope of the Employee Experience Manager extends to oversight of all Employee Experience related delivery initiatives, ranging from specific one-time projects (e.g., change management) to Wellness initiatives to annual cyclical events such as the Employee Survey. Reporting to the Head of Talent, the Employee Experience Manager will work collaboratively to shape and implement EX.
What will be expected of you:
- Work collaboratively with the Head of Talent to ensure alignment to the overall Talent Management and Employee Experience strategy as well as the strategy of the business.
- Work closely with the Internal Communications/ Employee Engagement Manager regarding all relevant internal comms as well as a more effective communications platform for employees
- Work closely with the Head of Talent and the Talent Acquisition Manager on the overall attract strategy
- Collaborate with the Employee Experience Business Partner for all projects related to the relationship with our vendor, Hello Crowd, platforms, Charitable Giving, Change Management projects, Monitoring and enhancing on-boarding, induction, off-boarding and Alumni Network platforms as and when necessary, Recognition and Reward, Top Employer and overall Wellness. The Employee Experience Business Partner and Employee Engagement Manager are key to the success of the EX strategy
- Developing, managing and facilitating programs to promote employee wellness
- Providing thought-leadership, best practice knowledge and expertise on the subject of Employee Engagement and Experience to the organisation and devise an appropriate strategy aligned to the business strategy
- Acting as custodian to the culture and values and ensuring culture and change is embedded in all initiatives, as well as run culture/values awareness and training
- Working with key stakeholders to ensure the appropriate design of employee engagement interfaces
- Collaborating with other CoE's to define and design employee journeys and to identify and impact key touchpoints
- Track and continuously report on employee engagement by owning, designing and executing employee surveys and driving the resultant feedback and action plans
- Continuous tracking of engagement through on-boarding and exit interviews/surveys
- Working with partners for independent external measurement of employee experience and practices ie. Top Employer and leveraging this to build the employer brand
What you will need to be successful in this role:
- A passion for people, the organisation and the environment
- Creativity, innovation and resourcefulness
- The ability to engage and network with all levels of business
- Relationship management skills and a key understanding of what employees need and want to better their workplace experience
- Excellent communication skills – listening and getting your point across
- Strong organisational skills
- The ability to collaborate and delegate
- Experience in marketing/ event management highly beneficial
Requirements
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