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Lounge Supervisor
4 days ago
The world's leading independent airline catering company, with 40,000 employees in 54 countries.
Labor
Ensure that all customers are afforded a highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the Lounge product and communicate such in a concise manner to Company’s personnel. Responsible for the presentation of all menu items, ensuring quality, quantity and aesthetics are consistently monitored, maintained and display is as per set specification . Ensure buffet and stock levels of all menu items are properly maintained and replenished regularly as required, and in accordance with Food Safety standards. Control and monitor hygiene standards (as per HACCP). Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming, and guide as required. Ensure personal and food hygiene, as well as housekeeping standards inthe Lounge food service areas and kitchen are adhered to, as per the Company’s hygiene & Safety standards. Interact with Lounge customers to gain feedback on service/product. Communicate findings to Company’s lounge staff in a timely manner. Liaise with the Company’s Lounge staff for any irregularities and other important information that impact the Lounge operations. Communicate product, service and customer issues to the Company’s staff, so that corrective action can be taken in timely manner. Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight. Ensure that all assigned staff complies with the documentation requirement of updating work log, records and timesheets to ensure a smooth operation. Anyother reasonable task that may be required by management
Perfil
Qualifications
Grade 12 Fully Competent in MicrosoftExperience
3 Years’ ExperienceSkills
Excellent Communication Negotiating Skills Good Analytical Skills,Competencies
Ability to work under pressure Meet Deadline Ability to do accurate forecasting Attentionto detail-
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