Senior Salesforce Multi Cloud Developer

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Purpose of the job

As a Senior Salesforce Multi Cloud Developer, you will play a pivotal role in architecting, developing, and optimising our New Platform Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud, Data Cloud and Marketing Cloud. Collaborating closely with Product Managers, Solution Architects, Engineers and cross functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency.

Key Responsibilities

• Build strong relationships with cross-functional stakeholders, providing high-value solutions while maintaining open communication channels.
• Gather and document requirements for Salesforce Platform features and capabilities, including scope, effort estimates, and solution design.
• Consult product managers on breaking down Salesforce projects into releases with epics and features for sprints, highlighting risks and dependencies.
• Design robust and scalable Salesforce platform solutions that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.
• Lead development and customisation workstreams to deliver complex Salesforce solutions that support all touchpoints of high-end consumer travel journey in CRM, Loyalty Management and Service Cloud. Utilise advanced Apex, Visualforce, Lightning components, and other Salesforce technologies to extend our capabilities.
• Configure all technical aspects of consumer loyalty program in Loyalty Management.
• Lead development workstreams for consuming data feeds from various experiences and add-on travel services into core CRM platform focusing ensuring robust integration patterns are following while focusing on data consistency and security.
• Lead workstreams for creating and maintaining data feeds into wider Salesforce ecosystem such Salesforce Data Cloud and Marketing Cloud.
• Carry out all aspects of testing and deployment of solutions within Salesforce environments.
• Collaborate with fellow Salesforce technical leaders to continuously optimise platform resiliency and performance, ensuring it effectively manages clients, partners, and retail consumers on a global scale.
• Collaborate with fellow Salesforce technical leaders to continuously review and implement best-practice frameworks for design, development, testing and deployment of our Salesforce solutions.
• Document and deliver proof of concepts, such as Einstein, transitioning them from concept to production.

Knowledge, skills and experience required

Skills and Knowledge

• Proficient in core Salesforce ecosystem (Sales, Service and Loyalty Management) configuration, data modelling and architecture.
• Proficient in Salesforce basics, Apex, VisualForce, Lightning, RDBMS, and JavaScript for Sales Cloud/Service Cloud.
• Knowledge of how Salesforce technology supports the technical and operational aspects of client and partner management and enhances the end-consumer experience.
• Proficient with CI/CD frameworks and tools.
• Degree in Computer Science, Software Engineering, or a related field.
• Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator and any relevant advanced certifications.

Experience

• 6+ years of experience in all aspects of design and implementation of Salesforce CRM, Service and/or Loyalty Management solutions across at least one of the following consumer experience verticals: travel and hospitality (airlines and hotels), retail (shopping mall brands), or financial services (banks).
• Configured Salesforce for loyalty programs structures, tiering, points, rewards and redemptions.
• Built Salesforce customer data models which are capable of consuming external non-salesforce data sources while integrating with other Salesforce ecosystem products.
• Configured out-of-the-box Salesforce ecosystem integrations (CRM, Service, Marketing Cloud, etc.)
• Integrated Salesforce ecosystem products with external systems and services while consuming GraphQL, REST and/or SOAP APIs.

Person Specification

• Self-starter with can-do, will-do attitude
• Able to work with minimal supervision and oversight, able to overcome challenges independently
• Lifelong learner – always identifying areas of improvement and staying up to date with evolving technology and business landscape
• Able to work at pace while working through frequently changing priorities and challenges in a collegiate way
• Always challenging ambiguity

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.