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Senior Salesforce Multi Cloud Developer

2 months ago

Cape Town, Western Cape, South Africa Collinson Full time
About the Role

Collinson is a global company dedicated to making travel easier and more confident for millions of consumers. As a Senior Salesforce Multi Cloud Developer, you will play a key role in designing, developing, and optimizing our New Platform Salesforce solutions, focusing on CRM, Loyalty Management, Service Cloud, Data Cloud, and Marketing Cloud. You will collaborate closely with Product Managers, Solution Architects, Engineers, and cross-functional technology teams to deliver high-quality solutions that enhance customer engagement, loyalty, and operational efficiency.

Key Responsibilities
  • Build strong relationships with stakeholders, providing high-value solutions while maintaining open communication channels.
  • Gather and document requirements for Salesforce Platform features and capabilities, including scope, effort estimates, and solution design.
  • Consult product managers on breaking down Salesforce projects into releases with epics and features for sprints, highlighting risks and dependencies.
  • Design robust and scalable Salesforce platform solutions that meet business requirements and anticipate future needs, ensuring optimal integration with existing enterprise architecture.
  • Lead development and customization workstreams to deliver complex Salesforce solutions that support all touchpoints of the high-end consumer travel journey in CRM, Loyalty Management, and Service Cloud, utilizing advanced Apex, Visualforce, Lightning components, and other Salesforce technologies.
  • Configure all technical aspects of consumer loyalty programs in Loyalty Management.
  • Lead development workstreams for consuming data feeds from various experiences and add-on travel services into core CRM platforms, ensuring robust integration patterns and data consistency and security.
  • Lead workstreams for creating and maintaining data feeds into the wider Salesforce ecosystem, including Salesforce Data Cloud and Marketing Cloud.
  • Carry out all aspects of testing and deployment of solutions within Salesforce environments.
  • Collaborate with fellow Salesforce technical leaders to continuously optimize platform resiliency and performance, ensuring effective management of clients, partners, and retail consumers on a global scale.
  • Collaborate with fellow Salesforce technical leaders to continuously review and implement best-practice frameworks for design, development, testing, and deployment of Salesforce solutions.
  • Document and deliver proof of concepts, such as Einstein, transitioning them from concept to production.
Requirements
  • Proficient in core Salesforce ecosystem (Sales, Service, and Loyalty Management) configuration, data modeling, and architecture.
  • Proficient in Salesforce basics, Apex, VisualForce, Lightning, RDBMS, and JavaScript for Sales Cloud/Service Cloud.
  • Knowledge of how Salesforce technology supports the technical and operational aspects of client and partner management and enhances the end-consumer experience.
  • Proficient with CI/CD frameworks and tools.
  • Degree in Computer Science, Software Engineering, or a related field.
  • Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator, and any relevant advanced certifications.
Experience
  • 6+ years of experience in all aspects of design and implementation of Salesforce CRM, Service, and/or Loyalty Management solutions across at least one of the following consumer experience verticals: travel and hospitality (airlines and hotels), retail (shopping mall brands), or financial services (banks).
  • Configured Salesforce for loyalty programs structures, tiering, points, rewards, and redemptions.
  • Built Salesforce customer data models capable of consuming external non-Salesforce data sources while integrating with other Salesforce ecosystem products.
  • Configured out-of-the-box Salesforce ecosystem integrations (CRM, Service, Marketing Cloud, etc.).
  • Integrated Salesforce ecosystem products with external systems and services while consuming GraphQL, REST, and/or SOAP APIs.
About Collinson

Collinson is a global company dedicated to making travel easier and more confident for millions of consumers. We offer a unique blend of industry and sector specialists who provide market-leading airport experiences, loyalty, and customer engagement, and insurance solutions. Our mission is focused on doing good beyond profit, which means we seek out opportunities for our people to share in our success and give back to the communities and people within which we work.

We are an equal opportunity employer and welcome differences in all their forms, including color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities, and people from all backgrounds, cultures, and experiences. We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.