Internal Sales Representative

2 months ago


Johannesburg, South Africa The Legends Agency Full time

Internal Sales Representative

Olifantsfontein, Kempton Park R21 000 pm ctc

Leading manufacturer and supplier of high-quality bricks seeks a motivated and enthusiastic Internal Sales Representative to join their team.

You will play a crucial role in supporting the sales team by managing customer inquiries, processing orders, and providing exceptional customer service.

This position requires a proactive individual with excellent communication skills and a strong understanding of sales processes.

Key Responsibilities:

  1. Customer Service:
  • Respond to customer inquiries via phone, email, and in person.
  • Provide product information, pricing, and availability to customers.
  • Assist customers with product selection and recommend suitable products based on their needs.
Order Processing:
  • Process customer orders accurately and efficiently.
  • Coordinate with the production and logistics teams to ensure timely delivery of orders.
  • Monitor order status and communicate any delays or issues to customers.
Sales Support:
  • Assist the external sales team with customer follow-ups and appointment scheduling.
  • Prepare sales quotations, proposals, and contracts.
  • Maintain and update customer records in the CRM system.
Relationship Management:
  • Build and maintain strong relationships with existing and potential customers.
  • Address and resolve customer complaints and issues promptly.
  • Conduct regular follow-ups with customers to ensure satisfaction and repeat business.
Market Research:
  • Monitor market trends, competitor activities, and customer preferences.
  • Provide feedback and insights to the sales and marketing teams to enhance sales strategies.
Reporting:
  • Prepare and submit regular sales reports and forecasts to the Sales Manager.
  • Track and analyze sales performance metrics to identify areas for improvement.

Qualifications:

  • Min. Grade 12
  • Proven experience in sales or customer service, preferably in the building materials industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
  • Ability to work independently and as part of a team.
  • A proactive and positive attitude with a strong desire to succeed.

Key Competencies:

  • Customer-focused mindset.
  • Attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Problem-solving skills.
  • Flexibility and adaptability.

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