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Senior Claims Handler
3 months ago
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
Have a full understanding of all Marine Products to safely navigate and handle all types of marine claims Have a good market repertoire with Brokers, Surveyors and External Service Providers Confirm / Check premium paid/outstanding with credit control. Good understanding of claim documents and policy contractual agreements Have a full understanding of the Inco Terms and Institute Cargo Clauses Report Risk Management Trends to Marine Claims Manager, Relationship Managers and Underwriters Report Loss Ratios Appoint Surveyors Liaise with Reinsurers (International and Local) Ensure a 3rd party recovery is followed through if recovery prospects Diary follow-ups for recoveries Work within a paperless environment and ensuring Filing/Archiving is done General Ad hoc assistance and support to the claims team Technology support: Ensure that there are improved qualities of data capture point/recorded data sources as this will enhance reporting when files are reviewed. It can also assist in minimising “paper trail” and minimise costs for rental of external archiving and paper. Mentoring and developing young members who have an interest in marine Financials – sign off mandated payments (local and forex) Client checks within the parameters of POPI, that is Sanction and Bridger Checks. Liaise with brokers, administrators, Underwriting and other relevant parties to the claims process, building a strong and effective professional relationship. Service: Providing excellent professional service to all relevant parties, both Internal and External. Audits – Assist with submission of files for Audits that is to ensure a seamless audit process. Report all claims above R1m to Management and R2m to Special Liability Unit
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 12 5 years + claims experience in marine insurance environment Overview understanding of the claims process
KNOWLEDGE AND SKILLS
Good written and verbal communication skills. Computer literate Technical and Analytical Skills Written and Verbal communication skills (English) Excellent negotiation skills Development of critical skills and capabilities Excellent accounting and reconciliation skills for claim adjustments
PERSONAL ATTRIBUTES
Adaptable and responsive to change Client oriented Decisive and initiates’ action Organized, structured and effective planner Problem solver Negotiation in getting agreement Analytical Skills Living the values Ability to work under pressure Communication skills (verbal & written) Empathy and Conflict Handling Skills Planning and Organizing Writing and Reporting Following Instructions and Procedures Working with People Team Player Service Orientation
WHO WE ARE:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
