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E-commerce Assistant

2 months ago

Cape Town, South Africa OneDayOnly Offers (Pty) Ltd Full time

About us

We're OneNightOnly, South Africa's online sex toy and accessories specialist. We believe a healthy sex life is part of a healthy lifestyle, and we're committed to offering high-quality products at affordable prices.

A safe, discreet online shopping experience, OneNightOnly is designed to help our customers embrace their sexuality without leaving their comfort zones.

Why does our logo remind you of OneDayOnly you ask?

Because we're related. In fact, OneDayOnly owns OneNightOnly. We sell sex toys on OneDayOnly.co.za from time to time, but we find we can't run them often enough to meet demand. So, we decided to try running a "normal" shop - as opposed to one-day deals - to fully satisfy SA's need for quality sex toys any day of the week

About you

You're a recent business graduate looking for your start in the e-commerce space to test your newly acquired skills and get a taste of ALL things e-commerce.

Although you may appear pleasant on the surface, the ugly truth is that you are a stickler for detail. You're more organised than a wedding planner and have a broad, intrapreneurially skillset to support multiple areas within the business.

What you'll love

Working within a widely entrepreneurial, startup culture and supporting a variety of e-commerce functions, from marketing and merchandising to operations and admin.

Staff discounts on top of ludicrously affordable products, and, if you play your cards right, you may have large quantities of free "samples" coming (excuse the pun) your way.

Job Summary

The E-commerce Assistant will support online sales efforts by handling various tasks across different departments. The ideal candidate will be organised, detail-oriented, and capable of working across multiple teams to ensure the smooth operation of the e-commerce function.

Responsibilities

Product & Merchandising Assistance

  • Buying: Identify & evaluate new product and supplier opportunities to expand the product offering in line with overall business & marketing strategies.
  • Supplier Management: Maintain supplier relationships and negotiate favourable supplier terms to ensure ONO remains highly competitive and differentiated in the market.
  • Product Management: Source product assets from suppliers to create, update and maintain product listings ensuring accurate descriptions, images, pricing & categorisation while adhering to SEO best practices.
  • Inventory Management: Monitor and analyse inventory & sales data to accurately forecast orders, manage costs and maintain competitive pricing.
  • Admin: Handle supplier accounts, collections, deliveries, stocktake, resolve stock issues and courier claims.
  • Product Promotions: Support product launches and select stock for deals and promotions.
  • Reporting & Analysis: Analyse product, category, and supplier performance to inform strategy, set targets and measure growth objectives.
  • Trends & Research: Conduct product & market research to select the best product mix for ONO's target market and forecast trends to keep ONO at the forefront of the adult wellness revolution.

Marketing Assistance

  • Responsible for uploading and scheduling content/campaigns, banners, newsletters, blogs, ensuring 100% accuracy:
    • Email Campaigns: Assist in the creation and distribution of email newsletters, promotions, and other marketing materials.
    • SEO & Content: Optimise product pages for SEO and help create content that drives traffic to site.
    • Social Media: Collaborate with the marketing team to promote products, sales, and special events on various platforms by sourcing/briefing required creative in adherence with brand strategy and CI. Incentivising and increasing user-generated content through engaging competitions, giveaways or brand partnerships.
  • Strategy: Assist with planning, developing and implementing the marketing and social media strategies and maintaining the social media calendar for (but not limited to) Instagram & Facebook.
  • Reporting: Reporting on and monitoring site and channel performance. Setting metrics and targets alongside the E-commerce Manager in order to measure results and growth objectives.
  • Collaboration: Liaising with creative and marketing resources and agencies, identifying media and collab partners on a regular basis.

Operations Assistance

  • Customer Service: Provide assistance to the CS team to resolve product, courier and customer queries to facilitate prompt order processing, returns, refunds and exchanges.
  • Warehouse Admin: Ensure that all consumables remain fully stocked and supplied at the agreed quality.

IT & Website Assistance

  • Website Maintenance: Assist with maintaining and updating the eCommerce website and resolving technical issues such as broken links, payment gateway problems, or site downtime.
  • Tool Integration: Help integrate new tools and technologies into the e-commerce platform to enhance functionality.

Requirements, skills, and qualifications:

  • Bachelor's degree in business, marketing, or a related field.
  • Experience in e-commerce or a similar environment is advantageous.
  • Strong copywriting and communication skills with basic photo editing skills are non-negotiable.
  • Proficient in Google Workspace, Microsoft Office Suite and e-commerce platforms (e.g. Shopify, Klaviyo, Meta Business Suite, Facebook, Instagram and inventory management software).
  • Advanced Excel skills are highly desirable.
  • Basic knowledge of SEO and digital marketing is a plus.
  • Ability to multitask, organise, and prioritise work with keen attention to detail.
  • Positive attitude.
  • Highly analytical. 
  • Quick learner who welcomes constructive feedback.
  • Good design eye.