Multi-Skilled Servicing Professional
3 weeks ago
Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Summary
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
Duties and Responsibilities
Deals with client enquiries via telephone (inbound and outbound), email, web chat
First contact resolution of applicable queries/ transactions
Deals with first level escalations and complaints
Effectively manage customer expectations
Processing new and existing business on behalf of customers and advisors
Personal Attributes
Customer Centric Problem Solving Action Oriented self-starter Collaborative Computer literate Strong Communication (verbal/ written)Qualifications and experience:
Role Requirements
Matric (with Maths) or equivalent NQF level 4 qualification.Skills
Education
Matriculation Certificate (Matric) (Required)Closing Date
29 April 2024-
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