Supervisor Business Operation Fraud

Found in: Talent ZA C2 - 3 weeks ago

Johannesburg, South Africa Vodafone Full time

.

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

Be accountable to manage the team accountable for managing fraud identification, fraud investigations fraud monitoring and fraud reporting for VodaPay Payment Services as well as the VodaPay Card Chargebacks process. 

Your responsibilities will include:

Fraud Management 

Manage the fraud investigation and monitoring team  Tracking and implementing fraud management strategies in-line with current fraud trends.  Ensuring compliance requirements are met in terms of allowed thresholds for fraud  Ensure compliance requirements are met as set out by the VPS acquirer.  Work closely with the fraud analyst to implement new fraud rules or amend current rules  Reviewing and implementing continuous process enhancements.  Weekly operational reporting

Chargebacks: 

Monitoring and manage the disputes reported in conjunction with the card provider in line with association rules  Monitoring and managing chargebacks in line with the card provider in line with association rules  Monitoring and managing chargebacks assigned to the VPS payment service provider (aggregator) in line with association rules Ensure collection of chargebacks are made against sponsored merchants  Weekly operational reporting

Insurance claims: 

Submit weekly insurance claims to the VFS insurance team as it pertains to lost or stolen terminals either reported by merchants or identified during the terminal collection process

The Ideal candidate for this role will have:

Must have technical / professional qualifications: 

Matric is Essential  Degree in Business Management or risk management would be an advantage. Previous supervisory experience within a fraud environment within a financial service environment.

 
Core competencies:  

Presenting and Communicating Information  Planning and Organising  Deciding and Initiating Action  Leading and Supervising  Delivering Results and Meeting Customer Expectations  Administrative Skills  Problem Solving Skills  Analytical Skills  Excellent interpersonal skills  Proactive and driven.  Communication skills  Able to meet stringent deadlines Professional experience and knowledge of the Telecommunications industry strongly preferred 

We make an impact by offering: 

Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 April 2024


The base location for this role is Vodacom Midrand Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
 

  • Manager Operations Fraud Intelligence

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa BankservAfrica Full time

    BankservAfrica’s job vacancy, Career and Recruitment Job title : Manager Operations Fraud Intelligence jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries PURPOSE The purpose and responsibility of the Manager Operations Fraud Intelligence is to manage and oversee the...

  • Operations Manager: Fraud and Risk

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa TalentCru Full time

    My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and implementing strategies to mitigate fraud and manage risk within the organisation's operations. This role involves overseeing fraud prevention measures, analysing risk factors, and leading a team to ensure compliance with regulatory standards. This is a 6-month...

  • Operations Manager: Fraud and Risk

    Found in: Whatjobs ZA C2 - 1 week ago

    Johannesburg, South Africa TalentCru Full time

    My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and implementing strategies to mitigate fraud and manage risk within the organisation's operations. This role involves overseeing fraud prevention measures, analysing risk factors, and leading a team to ensure compliance with regulatory standards. This is a 6-month...

  • Operations Manager: Fraud and Risk

    Found in: Adzuna ZA B C2 - 1 week ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and implementing strategies to mitigate fraud and manage risk within the organisation's operations. This role involves overseeing fraud prevention measures, analysing risk factors, and leading a team to ensure compliance with regulatory standards. This is a...

  • Manager Fraud Solutions

    6 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Fraud Head

    5 days ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Provide strategic direction to the Fraud function. Manage the fraud team by providing guidance and support in the delivery of fraud initiatives across the fraud value chain. - Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency. - Minimize...

  • Manager: Fraud Solutions

    2 weeks ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary With...

  • Head, Fraud Preventions, Fraud Solutions

    3 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Specialist: Fraud Solutions

    2 weeks ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Fraud & Risk Administrator

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a Fraud & Risk Administrator to join their team in Johannesburg.Job Overview:A sportsbook Fraud and Risk Administrator is responsible for safeguarding the company's operations against fraudulent activities.Responsibilities and Duties:Fraud Detection through analysis of financial transactions and data to identify and investigate...

  • Fraud & Risk Administrator

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a Fraud & Risk Administrator to join their team in Johannesburg.Job Overview:A sportsbook Fraud and Risk Administrator is responsible for safeguarding the company's operations against fraudulent activities.Responsibilities and Duties:Fraud Detection through analysis of financial transactions and data to identify and investigate...

  • Fraud & Risk Administrator

    Found in: Whatjobs ZA C2 - 1 week ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a Fraud & Risk Administrator  to join their team in Johannesburg. Job Overview: A sportsbook Fraud and Risk Administrator is responsible for safeguarding the company's operations against fraudulent activities. Responsibilities and Duties: Fraud Detection through analysis of financial transactions and data to identify and...

  • Specialist: Fraud Solutions

    3 weeks ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Fraud Administrator

    3 days ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers. - Execute...

  • Fraud Strategy Manager

    3 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Senior Manager: Payment Fraud Risk

    5 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Sportsbook Fraud

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a Sportsbook Fraud & Risk Manager to join their team in JohannesburgA sportsbook Fraud and Risk Administrator is responsible for leading Fraud teams and mitigating customer risk through effective analysis of accounts and group trends, prediction of future fraud trends and proactive implementation of prevention measures; thus...

  • Sportsbook Fraud

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a Sportsbook Fraud & Risk Manager to join their team in JohannesburgA sportsbook Fraud and Risk Administrator is responsible for leading Fraud teams and mitigating customer risk through effective analysis of accounts and group trends, prediction of future fraud trends and proactive implementation of prevention measures; thus...

  • Sportsbook Fraud

    Found in: Whatjobs ZA C2 - 1 week ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a Sportsbook Fraud & Risk Manager  to join their team in Johannesburg A sportsbook Fraud and Risk Administrator is responsible for leading Fraud teams and mitigating customer risk through effective analysis of accounts and group trends, prediction of future fraud trends and proactive implementation of prevention measures; thus...

  • Fraud Risk Analyst

    5 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...