Fraud Head

2 weeks ago

Johannesburg, South Africa FirstRand Full time

Job Description

Provide strategic direction to the Fraud function. Manage the fraud team by providing guidance and support in the delivery of fraud initiatives across the fraud value chain.
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Minimize financial losses by ensuring effective execution of fraud initiatives by the fraud function.
- Determine appropriate BU and product fraud thresholds and appetites where fraud losses are managed within the targeted parameters.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Monitor and manage escalated the customer complaints for resolution, observe complaint trends.
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
- Lead the participation in and contribute to specialist practice forums to share information and insights across the business.
- Conduct fraud prevention, detection and associated intervention activities in line with applicable laws, policies and procedures stipulated in FNB.
- Develop and implement the appropriate Fraud Control strategy with priorities and objectives for the forthcoming year. Monitoring strategy effectiveness throughout the year
- Ensure that required systems are available for use, suitable rules are applied, and fraud management processes are executed within the required timelines and compliance standards across the fraud value chain.
- Influence planning and tactics used across the fraud value chain by focusing on initiatives that will yield favorable results for FNB.
- Lead integration of fraud cases and collaboration of team members across the value chain to explore potential links between different fraud cases by using insights.
- Drive continuous harvesting of insights from fraud loss events and build fraud intelligence to inform fraud control plans.
- Track and analyze fraud trends and performance. Communicate to relevant stakeholders and fraud teams to alert them to potential threats that could harm FNB.
- Monitor the implementation and effectiveness of proposed system, control and detection enhancements to improve practices across the fraud value chain.
- Share and impart knowledge of fraud management and practices to team members through relevant forms of delivery.
- Make decisions on arrests and represent FNB in courts of law during prosecution of criminals, always protecting the reputation of the Bank.
- Extract and share insights and lessons learnt from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Compile and communicate accurate and timely reports to keep key stakeholders informed about the operation of the fraud function.
- Manage own development to increase own competencies.
- Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives.

Job Details

Application Closing Date

11/03/24

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