Fraud Administrator

2 weeks ago

Johannesburg, South Africa FirstRand Full time

Job Description

To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers.
- Execute and understanding of Forensic assignments/tasks/Desktop investigation.
- Preparation of Investigation Packs
- Assist in interviewing clients.
- Analyse evidence and draw logical conclusions.
- Drafting factual findings reports
- Project planning, administration/conflict management
- Managing internal/external customers expectations (telephonic and other)
- Maintaining Internal databases
- Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
- Recording and/or monitoring of fraud cases in internal and external databases.
- Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.
- Actively participate in key internal forums and share information and insights with colleagues across the Bank.
- Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
- Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
- Execute fraud administration duties in line with required rules, processes and using available systems.
- Ensure that activities are executed in a timely manner and accuracy.
- Administer merchant rewards after careful investigation of method applied in recovering the card.
- Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
- Manage personal development to increase own skills and competencies.
- Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.

Qualifications and Experience
- Minimum Qualification - Relevant tertiary qualification - BCom: Forensic, LLB or similar
- Proficient in MS Office/Excel/PowerPoint
- Minimum 2 Years Experience In Forensic (Practical or other)
- CFE or SA certification will be an advantage (Forensic Law and Auditing)
- Driver’s license and own transport
- Willingness and ability to travel as needed.
- Fluent in South African languages - English/Zulu/Xhosa/Sepedi
- Knowing the different Legislations in South Africa relating to Fraud/Banking Industry

Job Details

Application Closing Date

09/05/24

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