Customer Service Consultant

6 months ago

Johannesburg, South Africa CallForce Full time

Role Purpose: 

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.

 

Responsibilities: 

  • Drive significant growth and profitability in the context of cost management.
  • Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLA's with internal and external service providers.
  • Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers' requests in an efficient and effective way.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Build and maintain relationships with internal and external parties to support the business strategy
  • Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request.
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influence business activities with the specific aim to increase sales and service efficiencies.
  • Manage own development to increase own competencies.

 

  • Qualifications and Experience
    Grade 12, Tertiary qualification, Banking qualification
  • Computer Literacy
  • 1 to 2 years in customer service

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