Out-of-hours Consultant

2 months ago


Cape Town, South Africa SD Recruitment Full time
This position supports the Medical Consultants by managing out-of-hours client needs and staff bookings

SD Recruitment (Pty) Ltd is a Medical Recruitment Company with services operating 24/7, which means the Out-Of-Hours Consultant must make arrangements for cover of their portfolio at all times for urgent matters based on operational requirements

Key Responsibilities:

Client relations

  • Focusing on delivering a client-orientated service by building strong relationships with nurses and clients
  • Attending to requests received via email / phone calls / WhatsApp
  • Making service calls after 19h00 to each facility to ensure attendance and enquire about staffing requests
  • Contacting client facilities for updated needs and attendances, including appropriate progress updates / follow-ups as needed
  • Handling cancellations from clients and candidates via established processes
  • Ensuring availability as first point of contact during out-of-hours shifts
  • Ensuring unbroken service through proper handover from out-of-hours shift
Payroll and invoicing
  • Addressing pay queries from placed staff
CRM
  • Showing efficient telephone manner to record accurate information and capture relevant updates on the system
  • Using the CRM as a primary source of information for candidate interaction and placement
  • Capturing relevant interactions on the CRM
  • Flagging and reporting errors or issues in information contained on the CRM

Business development

  • Attending to handover emails from the Medical team and/or HODs
  • Establishing a pool of staff for potential assignments
  • Providing availability updates per shift
  • Making outbound calls (client relations, staff availability, database updates, etc.)
  • Monitoring incoming emails frequently with minimal turnaround time
  • Compiling a handover report for the day shift
  • Promoting the Company to attract candidates and maintain clients

General

  • Consulting with relevant internal departments that impact the department when required (e.g. Payroll, Sales, Compliance, etc.)
  • Attending meetings as required (scheduled, regular and ad hoc)
  • Maintaining a professional, courteous, and helpful demeanour when interacting with clients and candidates
  • Managing all resources to ensure optimal operating efficiency
  • Ensuring availability for rostered shifts and reasonable ad hoc requirements as arranged
  • Ad hoc additional or alternative functions as needed
Minimum Requirements:
  • 2  year's experience in Sales / Customer Service / support function
  • Willing and flexible to work 12 hours shifts 3 - 4 days a week and alternative weekends
  • Excellent communication and interpersonal skills
  • Problem solving and decision-making
  • Excellent Telephone Etiquette
  • Self driven and results focused
  • Out-of-hours medical recruitment experience (advantageous)
  • Competitor awareness

If you haven't heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest.

  • Cape Town, South Africa Time Out Full time

    **Location**:Time Out Market, Cape Town **Reporting to**:Market General Manager **Role Overview**: **Key Responsibilities** - Collaborate and execute local digital marketing activities - Social media - organic and paid (knowledge of running paid social & PPC) - Influencer programming - Coordinate inclusion of restaurant activities with the CRM team - Ensure...

  • Product Consultant

    3 months ago


    Cape Town, South Africa Kurtosys Full time

    **ABOUT US**: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...


  • Cape Town, South Africa HeadByte Full time

    **Title**:Oracle Functional Consultant **Industry**:Retail **Environment**:Remote **Contract**:6 months (with extension) - **Requirements**:_ - 5 years experience as a Functional Consultant understanding the entire ecosystem of the RMS and associated models - Integration into and out of RMS is **essential**: - Good general COTS/ERP implementation...


  • Cape Town, South Africa The Agency Blueprint Full time

    **What is the role?** This is not your typical marketing role as we have a very unique approach to our marketing strategies. This role will be split between sourcing as well as having a focus on social media platforms such as LinkedIn, so you will have the freedom to be creative and come up with your own original content to make a company stand out from the...


  • Cape Town, South Africa Kaltz Ltd Full time

    We are a long established (23 years) UK based company with Offices in the UK, Australia, Thailand and Cape Town and we require 3 Telesales Executives to join our Cape town team in our CBD offices; - Advertising Sales Agent - Minimum R15,000 - R20,000 basic salary plus Great Commissions and bonus package. Realistic OTE R35,000 - R60,000 per month Working...


  • City of Cape Town, Western Cape, South Africa ICG Medical Ltd Full time

    Greenstaff Medical Home Care, LLC 3101 N. Central Ave. Suite 0950 Phoenix, AZ, 85012 +1 602-767-4414 **Job Title**:Out of Hours Consultant** **Client**:Greenstaff** **UK** **Hours: U**K **9am to 6pm / 10am to 7pm** **About**: ICG Medical is a globally recognized nursing recruitment agency that specializes in sourcing nurses across various specialties,...

  • Sales Consultant

    4 months ago


    Cape Town, South Africa Helderberg Personnel Full time

    **Remote Work Career Opportunity**: **Sales Consultant**: An international supplier of custom manufactured smart cards, readers and accessories to various clients in the US, is seeking to appoint a self-motivated, driven Sales Consultant to join their existing team in South Africa. sales consultant The Sales Consultant will provide complete and appropriate...


  • Cape Town, South Africa Rep Data LLC Full time

    We are seeking a Project Manager to join us and take our after hours client support experience to the next level for our business. Your role will report to Manager - Client Experience Extended Hours and will work with a team of 4 international team members. You will be a vital part of helping us grow business operations and will be relied upon for your...

  • Telesales Executive

    1 month ago


    Cape Town, South Africa Aberdeen House Full time

    Advertising Sales Agent - Minimum R15,000-20,000 per month basic salary ( depending on experience ) & Great Commissions and bonus package. Working hours 12.00am - 8.30am. We are a well established and rapidly expanding international publisher and media sales agency with a proven track record across multiple continents. We are looking for two B2B business...

  • Telesales Agent

    4 months ago


    Cape Town, South Africa Kaltz Ltd Full time

    We are a long established (23 years) UK based company with Offices in the UK, Australia, Thailand and Cape Town and we require 3 Telesales Executives to join our Cape town team in our CBD offices; - Advertising Sales Agent - Minimum R15,000 - R20,000 basic salary plus Great Commissions and bonus package. Realistic OTE R35,000 - R60,000 per month Working...

  • Telesales Executive

    4 months ago


    Cape Town, South Africa Aberdeen House Full time

    We are a long established (23 years) UK based company with Offices in the UK, Australia, Thailand and Cape Town and we require 3 Telesales Executives to join our Cape town team in our CBD offices; - Advertising Sales Agent - Minimum R15,000 - R20,000 basic salary plus Great Commissions and bonus package. Realistic OTE R35,000 - R60,000 per month Working...


  • Cape Town, South Africa Asset Consultant Company Full time

    NAME OF THE ROLE: TRADE & REBALANCING ANALYST (CAPE TOWN, SOUTH AFRICA) PURPOSE OF JOB: - Responsible for preparation and monitoring trades and activities related to changes to client portfolios under the monitoring of an approved FAIS compliant representative out of FAIS Supervision. - Work closely with the Portfolio Management Team, the Invest Operations...

  • Telesales Executive

    3 months ago


    Cape Town, South Africa Kaltz Ltd Full time

    We are a long established (23 years) UK based company with Offices in the UK, Australia, Thailand and Cape Town and we require 3 Telesales Executives to join our Cape town team in our CBD offices; - Advertising Sales Agent - Minimum R15,000 - R20,000 basic salary plus Great Commissions and bonus package. Realistic OTE R35,000 - R60,000 per month Working...


  • Cape Town, South Africa Nedbank Full time

    **80 Hour Service Consultant** - Requisition Number-135696- Closing Date:2 September 2024- Location - Pinelands- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** - To educate clients on the convenience, security and functionality of digital and self-service solutions; processing...


  • Cape Town, South Africa Kaltz Ltd Full time

    We are a long established (23 years) UK based company with Offices in the UK, Australia, Thailand and Cape Town and we require 3 Telesales Executives to join our Cape town team in our CBD offices; - Advertising Sales Agent - Minimum R15,000 - R20,000 basic salary plus Great Commissions and bonus package. Realistic OTE R35,000 - R60,000 per month Working...

  • Telesales Agent

    3 months ago


    Cape Town, South Africa Kaltz Ltd Full time

    We are a long established (23 years) UK based company with Offices in the UK, Australia, Thailand and Cape Town and we require 3 Telesales Executives to join our Cape town team in our CBD offices; - Advertising Sales Agent - Minimum R15,000 - R20,000 basic salary plus Great Commissions and bonus package. Realistic OTE R35,000 - R60,000 per month Working...

  • Telesales Executive

    4 months ago


    Cape Town, South Africa Aberdeen House Kaltz Full time

    We are a long established (23 years) UK based company with Offices in the UK, Australia, Thailand and Cape Town and we require 3 Telesales Executives to join our Cape town team in our CBD offices; - Advertising Sales Agent - Minimum R15,000 - R20,000 basic salary plus Great Commissions and bonus package. Realistic OTE R35,000 - R60,000 per month Working...


  • Cape Town, South Africa Asset Consultant Company Full time

    ROLE DESCRIPTION: This position is for a Risk and Performance Analyst with a respected Asset Consultant Company. PURPOSE OF JOB: Providing portfolio investment analysis and reporting services in relation to asset owners, asset managers and service providers KEY RESPONSIBILITIES: - Daily, monthly and quarterly retrieval, validation, reconciliation,...


  • Cape Town, South Africa CME Recruitment Full time

    Senior Recruitment ConsultantBased in our offices in Blaauwberg Road, candidates will be expected to carry out a full 360 degree recruitment consulting role. The role will inlcude all aspects from initial cold or warm calling of clients through to final invoice and follow up on a regular basis. You will have a clear understanding and proven track record of...

  • Team Manager

    3 months ago


    Cape Town, South Africa P3 People Full time

    Job Description/Specification Call Center Team Leader UK hours (Anti-social hours) **JOB SUMMARY** The Call Center Team Leader at P3 People is the **leader of,** and is **responsible for,** the **sales performance and behaviour **of the sales people under their management. **Responsibilities & Duties** The responsibility of the Call Center Team Leader...