Product Consultant

7 months ago

Cape Town, South Africa Kurtosys Full time

**ABOUT US**:
Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the Kurtosys team has a deep understanding of working at scale with data, information design, industry regulations and compliance issues.

THE OPPORTUNITY:
We are seeking a well-rounded, Product Consultant (Technical Business Analyst) who will be involved with analyzing, specifying and upgrading existing solutions for our clients.
The Product Consultant will draw on a variety of problem solving abilities and technical skills, working closely with the internal Services team to analyze data, present options and design a solution to meet the business need presented by the client. The Product Consultant will also be responsible to assist on resolving incidents raised which involves client data, specific client configuration or other external factors.

This position is required to work US-hours: between 08:00 - 16:00 Pacific Standard Time zone (which relates to 17:00 - 02:00 / 16:00 - 01:00 SAST) depending on Daylight Savings time zone in the US.

**RESPONSIBILITIES**
- Ability to analyze client data (in various formats such as CSV, XLSX, XML, JSON etc.) for validity, accuracy and completeness in case of incidents raised or enhancements to be made to the clients’ current solution.
- Ability to identify the core business problem to be solved and/or value to be added by Kurtosys using Product Consulting analysis tools, techniques and best practices.
- Ability to read up on a clients’ solution (their functional documentation), and gain an understanding of their setup and configuration in order to make changes, enhancements and/or fixes to the setup.
- Configure changes and enhancements in JSON to our predefined suite of Studio Apps. These need to be delivered to a high output standard based on business requirements and estimations from grooming sessions. You need to meet your commitments for the timing of deliveries per Sprint cycle.
- Maintain a holistic view of client data, their current specifications, possibilities of the Kurtosys platform and boundaries within the data and/or setup we need to work with.
- Attend ceremonies (stand-ups, grooming, retrospectives) to help manage and groom the services backlog.
- Establish and develop a healthy, constructive working relationship with our the Services team and our clients; which span across multiple timezones (from the Americas through to EMEA and South Africa).
- Continuously improve and add value to the Services team and function through open and honest communication, hosting training sessions on pre-determined topics, staying current with technical business analysis industry trends and technology and feeding this back into the team.

**THE NON-NEGOTIABLES**:

- An understanding of development tools and technologies such as HTML, CSS, SQL, Python and JavaScript.
- Experience in working with database technologies such as SQL Lite, as well as RESTful APIs (XML/JSON).
- Excellent communication (verbal, written and interpersonal) and presentation skills.
- Self-motivated and highly driven to continuously learn, adapt and improve yourself and your team.
- A strong understanding of data structures.
- Familiarity with a task & requirements management system such as JIRA and Confluence.
- Familiarity with tools like Microsoft Office (Word, Excel, PowerPoint)
- An understanding of the software development life cycle by using Agile and Scrum.
- A proven capacity to configure technical solutions (data visualization, data structuring, etc.).

**NICE TO HAVES**:

- Experience in Design tools such as Figma, InDesign
- A background in Asset management or detailed knowledge of the industry.
- An understanding of cloud service providers and technologies as well as future trends in this space.
- The ability to confidently push back on out-of-scope, unreasonable or irrelevant requirements and communicating / justifying your reasoning.

**BENEFITS**:

- Hybrid Working
- No Dress Code
- Open Culture
- Flexible Work Hours
- Group Risk Cover
- Employee Wellbeing Program
- 20 Days Paid Leave
- Ongoing Staff Appreciation Events
- Access To Learning Platforms
- Working With Experts Across The Globe
- Home Internet Allowance

**FINAL THOUGHTS**:

- We are an international SaaS based fintech company
- We work with up to date technology, promote from within wherever possible, and encourage our team members to use initiative, think out the box and share their ideas.
- We aim to transform how our clients - which includes the world's most prestigious financial services firms - drive engagement with their audiences.
- Our aim is to give our clients the ability to target, knowledge share and nurture their community of prospects and clients to

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