1305 - Account Manager

Main purpose:

The main purpose of this position is to manage the relationship and interactions with allocated Accounts in a manner that promotes an excellent customer experience. This includes effective administration of the customer account, which contributes to customer retention and sales revenue growth in line with the allocated sales target.

Job Functions:

• Ensure that business target is achieved or exceeded by managing customer EOT'S and implementing solutions stack selling principles within the allocated customer base.
• Ensure that opportunities entered into the Ctrack pipeline are accurate and managed on a weekly basis with respect to days in the pipeline and constant customer engagement and visitation to ensure quick close of the opportunities
• Ensure that available modules are showcased to customers and that this is applied in a wallet sharing strategy in line with target expectation.
• Understand client needs and objectives and identify opportunities to upsell or cross-sell additional products or services.
• Create and execute strategic account plans to achieve sales targets and maximize revenue growth.
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure client satisfaction and drive business success.

Achieve and maintain exceptional customer satisfaction:

• Ensure that a quality value proposition-focused call cycle of 90% is driven and adhered to in line with the Ctrack strategy.
• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all sales-related inquiries and activities.
• Ensure that you are fully trained and comfortable with the entire Ctrack solutions stack.
• Ensure additional services are tabled, approved and implemented in line with the Ctrack add more value principles to the partners.
• Ensure that your customer service index (CSI) remains above a 90% threshold.

Customer retention

• Ensure that preventable churn within your partners customer base is measured and managed in line with a zero-churn culture.
• Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for improvement.

General Responsibilities

• Stay informed about industry trends, competitor activities, and market opportunities to identify potential leads and develop sales strategies accordingly.
• Utilize CRM software to track sales activities, manage pipelines, and generate reports for management review.
• Represent the business at industry events, conferences, and trade shows to network with potential clients and promote our products or services.

Behavioural Competencies:

• Communication skills
  Clear and effective communication, both verbal and written.
  Active listening skills to understand client concerns and requirements.
  Ability to articulate value propositions and negotiate effectively.

• Strategic Thinking
  A strategic mindset is needed to identify opportunities for business growth and expansion.
  Ability to analyze market trends, competitor activities, and customer behavior.
  Developing and implementing strategic account plans to achieve sales objective

• Problem solving & analysis
  Strong analytical skills to identify issues and propose solutions.
  Ability to troubleshoot and resolve customer concerns in a timely manner.
  Adaptability to changing circumstances and ability to think on their feet.
• Team collaboration
  Ability to collaborate effectively with internal teams in areas such as marketing, product development, and customer support.
  Contributing to a positive team environment and sharing best practices.
• Time Management
  Excellent organizational skills to manage multiple accounts and priorities effectively.
  Prioritizing tasks and activities to maximize productivity and achieve goals.
• Resilience and Persistence
  Maintaining motivation and resilience in the face of rejection or setbacks.
  Persistence in pursuing leads and overcoming obstacles to achieve sales targets.
• Ethical Conduct
  Commitment to upholding high ethical standards in all sales activities, ensuring compliance with company policies and regulations.

Technical Competencies:

• Sales expertise
  Proficient in sales techniques, strategies, and methodologies.
  Strong understanding of the sales process, from prospecting to closing deals.
  Ability to meet and exceed sales targets
• Customer Relationship Management
  Excellent interpersonal skills to build and maintain strong relationships with clients.
  Ability to understand customer needs and provide tailored solutions.
  Expertise in account management to ensure customer satisfaction and retention.
• Negotiation skills
  Expertise in negotiation techniques to reach mutually beneficial agreements.
  Ability to handle objections and address customer concerns effectively.
  Understanding of pricing strategies and value-based selling approaches.
• Tech-Savviness
  Proficiency in using CRM (Customer Relationship Management) software and other sales tools.
  Ability to leverage technology for efficient communication, data analysis, and reporting.

Qualifications:

• Diploma in Business Administration, Sales, or related field 
• Have/ Studying towards a degree/diploma - Customer Service or Fleet Management would be an advantage

Experience:

• Minimum of 2 - 4 years relevant experience
• Proven track record of success in Sales

Skills:

• Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and persuasively.
• Strong interpersonal skills and the ability to build rapport with clients and colleagues at all levels.
• Strategic mindset with the ability to analyse data, identify trends, and develop effective sales strategies.
• Proficiency in using CRM software and other sales tools to manage pipelines, track activities, and generate reports.
• Highly motivated and results-driven, with a passion for exceeding sales targets and delivering exceptional customer service.
• Ability to thrive in a fast-paced environment and adapt to changing priorities and deadlines.
• Willingness to travel occasionally for client meetings, industry events, and conferences.

Systems Knowledge:

• MS Office - Intermediate
• Solid experience with CRM software

Closing Date: 03 July 2024 at 16:00

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