Customer Insights Specialist

2 weeks ago

Cape Town, South Africa Ackermans Full time
Job title : Customer Insights SpecialistJob Location : Western Cape, Cape TownDeadline : December 28, 2024Quick Recommended Links
  • Jobs by Location
  • Job by industries

Job Purpose:

  • The core focus of this role will be to conduct data analysis on research initiatives and improve research findings by pairing owned customer data where applicable. You will assist the business to improve its customer experience and overcome operational hurdles by providing data analysis and insights that support the Marketing Customer Team to deliver on its mandate. The role will be supported with an Advanced Analytics team and research partners where applicable, however you have the autonomy to carry out your own research initiatives should this be required.

Key Responsibilities:

  • Deliver overall customer insights plan contracted with the Marketing Manager Customer to meet all business requirements.
  • Deliver actionable and relevant customer insights back into key business areas (Marketing, Merchandise, Commercial, Operations)
  • Ensure tracking studies are in place and providing the right level of feedback and direction to the business.
  • Drive pre-campaign planning and post-campaign analysis
  • Data Management and Governance

Qualifications Required:

Essential: 

  • A relevant Degree – Marketing / Business / Statistics / Research

Preferred:

  • Mathematical / Statistical qualification

Experience Required:

Essential:

  • A minimum of 3 years’ campaign analysis experience.
  • A minimum of 3 years’ experience in a campaign and promotional analysis role, CRM programmes, Direct Marketing, Customer Value Management or Customer Experience.

Preferred:

  • Retail and specifically clothing retail experience.
  • Commercial experience
  • A working knowledge of systems and analytical tools, Power BI or similar.
  • Advanced Excel and proficiency in MS Office.

Skills Required:

  • Ability to interpret analysis outcomes to deliver relevant customer insights.
  • Ability to solve problems in a proactive, solution-oriented manner.
  • Ability to derive commercial insights, opportunities and actions from complex data and information.
  • Ability to evaluate market conditions, competitor data, customer trends.
  • Ability to build relationships and influence cross functionally in the business
  • Ability to operate in a value retail environment and make trade offs
  • Ability to perform in a pressurised environment with short lead times and deadlines.

Knowledge Required:

  • Understanding of how to translate business needs/questions into data analysis briefs, as well as being able to to interpret analysis output.
  • Solid qualitative and quantitative research skills including segmentation, large tracking studies, focus groups, product development, brand tracking, customer immersion, as well as briefing research and interpreting research output.
  • Knowledge of process & continuous improvement methodologies
  • Knowledge of customer relationship management
  • Knowledge of BI tools and decision support concepts

  • Research / Data Analysis  jobs

  • Customer Insights Specialist

    8 months ago

    Cape Town, South Africa e-Merge IT Recruitment Full time

    A venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a **Customer Insights Specialist **whose attention and efforts are on understanding customers (or...

  • Customer Insights Integration Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    Customer Insights Integration SpecialistOur client in the retail industry based in Cape Town is seeking a Customer Insights Integration Specialist to ensure development, alignment, and prioritization of customer strategy across the business.Main Job Function:Develop a deep understanding of customer insights, propositions, and commercial processes to ensure...

  • Customer Insights Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    Job OverviewWe are seeking a highly skilled Customer Insights Specialist to join our team in Cape Town. This is an exciting opportunity to work with a leading South African online retailer and contribute to the growth and success of our business.About the RoleThe Customer Insights Specialist will be responsible for evaluating the effectiveness of CRM...

  • Customer Insights Specialist

    1 week ago

    Cape Town, South Africa Ackermans Full time

    Job title : Customer Insights Specialist Job Location : Western Cape, Cape Town Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose: The core focus of this role will be to conduct data analysis on research initiatives and improve research findings by pairing owned customer data where...

  • Customer Insights Strategist

    1 month ago

    Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    About the RoleArmstrong Appointments seeks a skilled Customer Insights Integration Specialist to join our team in Cape Town.The ideal candidate will have a 3-year degree or diploma in Commerce, Marketing, Science, or Business Science, with a proven track record of working with customer strategy and insights generation.Key ResponsibilitiesDevelop a deep...

  • Customer Insights Integration Specialist

    3 months ago

    Cape Town, South Africa Armstrong Appointments Full time

    Our client in the retail industry based in Cape Town are currently seeking the skills of a Customer Insights integration Specialist To ensure development, alignment and prioritisation of Company customer strategy across the business, including responsibility for integrating into all new proposition and product developments any insights that will impact the...

  • Customer Insights Analyst

    6 months ago

    Cape Town, South Africa DataTechRecruit Full time

    Customer Insights Analyst Analyst Cape Town - Western Cape - South Africa Type: Onsite **Salary**: Up to R55 000 ctc **Responsibilities**: - Customer Insights Planning - Lead analytics efforts in alignment with the Marketing Manager's strategy. - Collaborate with stakeholders, both internal and external, to utilize segmentation models and market studies...

  • Data Insights Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Vito Solutions Full time

    Unlock Business Potential as a Data Insights Specialist at Vito SolutionsWe are seeking a highly skilled Data Analyst to join our team in Cape Town, Western Cape. This is an exciting opportunity for an analytical professional to drive business growth by uncovering insights from data.Salary: R1,200,000 - R1,500,000 per annumAbout the Role:As a Data Insights...

  • Customer Insights Analyst

    1 week ago

    Cape Town, Western Cape, South Africa Ackermans Full time

    Job Title: Customer Insights AnalystWe are seeking a highly skilled Customer Insights Analyst to join our team at Ackermans. This role is responsible for conducting data analysis on research initiatives and improving research findings by pairing owned customer data where applicable.About the Role:This position will assist the business in improving its...

  • Insights Specialist

    3 weeks ago

    Cape Town, South Africa Network Recruitment Full time

    Are you ready to join an insurer as an Insights Specialist? Apply today and be part of a team that feels like family and add more value to their team!Qualifications and Experience: Education: A Postgraduate Degree or higher in fields such as Economics, Statistics, Psychology, Marketing, or related business or social studies. Experience: A minimum of 5...

  • Data Insights Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Data Insights SpecialistCompany OverviewBlack Pen Recruitment is a dynamic and innovative recruitment agency that specializes in placing top talent in various industries. Our client is a leading technology firm that values data-driven decision making and is seeking a highly skilled Data Insights Specialist to join their team.Job SummaryWe are...

  • Customer Insights Integration Specialist – Reference DOCUSTINSIGHTS. EE Position

    1 month ago

    Cape Town, South Africa Armstrong Appointments Full time

    Our client in the retail industry based in Cape Town are currently seeking the skills of a Customer Insights Integration Specialist. To ensure development, alignment and prioritisation of the company customer strategy across the business, including responsibility for integrating into all new proposition and product developments any insights that will impact...

  • Data and Insights Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Red Carnation Hotels Full time

    Job Title: Data and Insights SpecialistJob SummaryWe are seeking a detail-oriented and highly organized Data and Insights Specialist to join our team. As a Data and Insights Specialist, you will be responsible for evaluating and guiding the revenue strategy of our properties within South Africa to maximize hotel profits.Key Responsibilities* Analyze and...

  • Data Insights Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Dentons Full time

    About the Role: We are seeking a highly skilled Data Insights Specialist to join our Global Business Technology (GBT) department. This is an exciting opportunity for individuals who are passionate about analyzing complex data and driving business insights.

  • Customer Insights Integration Strategist

    3 weeks ago

    Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    Job DescriptionWe are seeking an experienced Customer Insights Integration Strategist to join our team at Armstrong Appointments.Our ideal candidate will have a strong background in customer strategy and insights generation, with experience integrating disparate sources of information into coherent business messages.The successful candidate will be...

  • Data Insights Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Common Good Foundation Full time

    Job SummaryWe are seeking a highly skilled Data Insights Specialist to join our team at Common Good Foundation. The successful candidate will work closely with internal and external stakeholders to collect, analyse, and present data that informs our programme strategy.

  • Consumer Insights Specialist

    6 months ago

    Cape Town, South Africa Webrepublic (Pty) Ltd Full time

    Over the last decade, Webrepublic has grown from an ambitious startup into Switzerland’s leading digital agency. More recently, Webrepublic has launched a subsidiary in South Africa to work hand-in-hand with our HQ in Switzerland. Our team in Cape Town has grown and we are now looking for a **Consumer Insights Specialist** to expand our local presence into...

  • Energy Data Insights Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Curiska (Pty) Ltd Full time

    Job Title: Energy Data Insights SpecialistWe are seeking an experienced Energy Data Insights Specialist to join our team in Cape Town. This is a fantastic opportunity for individuals with a strong background in data analysis and business intelligence.About the Role:Develop and maintain reporting and analytics programs for utilities management.Utilize Power...

  • Quantitative Insights Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Telebest is a leading organization seeking a highly skilled Quantitative Insights Specialist to join our team.Estimated Salary: $85,000 - $110,000 per annumAbout the RoleWe are looking for an experienced Data Analyst to work with us on a contract basis for 6 months. The successful candidate will be responsible for extracting data accurately and providing...

  • Data Insights Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    About Network RecruitmentAs a leading recruitment agency, we are committed to finding talented professionals like you. Our team is dedicated to delivering exceptional results and fostering a culture of excellence.Salary: $85,000 - $110,000 per annumJob Description:We are seeking an experienced Data Insights Specialist to join our innovative team. As a key...