Vendor Management

Job Title
Vendor Management & Procurement Administrator

Job Description
So, who are we?
Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

This is a dynamic role where you will manage and prioritize your workload to meet deadlines, build strong relationships with stakeholders and process partners, and communicate effectively across the business. You will act as an ambassador for change, demonstrate agility in your approach, and apply practical problem-solving skills with excellent attention to detail.
Key Responsibilities

• Manage business-as-usual (BAU) vendor management volumes, focusing on medium, high, business critical impact vendors.
• Lead end-to-end onboarding of vendors, including risk assessment and collaboration with subject matter experts (SMEs) i.e. Infosec, legal, compliance etc.
• Support the improvement of third-party risk management (TPRM) tools, processes, and frameworks to align with regulatory requirements and mitigate risk.
• Champion, socialise and collaborate with SME/Risk Owners on the implementation of TPRM Frameworks and methodologies as part of BAU
• Establish and maintain comprehensive outsourcing registers and risk registers to ensure accurate tracking of third-party relationships and associated risks

Lead change management initiatives pertaining to Vendor Management Policy updates and regulatory updates

• Take ownership of complex vendor onboarding requests and perform ongoing monitoring of business-critical and outsourced vendors, ensuring regulatory compliance.
• Maintain accuracy and quality of data in the Vendor Master Database. Proactively Streamline Master data maintenance processes and keep track of aging processes and follow up with stakeholders to understand the cause of these bottlenecks within the vendor onboarding cycle.
• Oversee and assist with vendor due diligence and pre-qualification processes as part of overall GRC (Governance,Risk,Compliance) operating procedures
• Manage requests in the vendor management mailbox and maintain agreed business SLAs and CSI scores by use of a tracking dashboard
• Respond to vendor management enquires in the vendor management mailbox within the agreed business SLA.
• Support Supplier Relationship Management team with compliance data, reports, and Quarterly Business review requirements.
• Initiate and lead communication, workshops/forums stakeholder training on the Vendor Management Policy and related procedures periodically where gaps exist
• Lead the Third-Party Vendor communications process and establish feedback mechanisms and forums to ensure smooth operations.
• Maintain a single point of contact for Third-Party Vendor escalations to resolve issues, complaints, queries and to optimise client satisfaction.
• Respond to audit queries (internal/external) on vendor management topics and support vendor management to implement any audit recommendations moving forward.
• Review contracts/legal agreements for low risk/value spend less than GBP100K
• Manage collation of contracts and other supplier related artifacts (Order forms, Quotes, etc) in line with the records management policy
• Collaborate with the VM&P analyst and VM&P Manager to provide reporting on outsourcing registers, vendor management processes, KPIs, SLAs, and remediation tracking.

Process and Technology Optimisation – Should be keen on process improvement initiatives and must be open for increased demand in AI involvements.

• Contribute to the improvement and maintenance of onboarding and due diligence procedures (TPRM tools) in Aravo and other associated systems to align with regulatory requirements and mitigate risk.
• Identify opportunities to enhance and automate P2P (Procure to Pay) workflows using ERP systems (SAP,ARAVO, ServiceNow)
• Leverage AI-powered analytics tools for vendor risk monitoring, predictive insights, and process automation
• Conduct regular audits of vendor management processes, including verifying the correct application of BIR (Business Information Requirements) and spend categories, to ensure compliance and data integrity
• Assist in the review of the Risk and Control Self-Assessment (RCSA) and in evaluating and improving vendor management controls.

Required Experience & Skills

• Experience working with third-party vendors in procurement or vendor management roles.
• Background in financial services or other regulated industries.
• Knowledge of vendor lifecycle management and procure-to-pay processes.
• Ability to operate as a specialist, taking full ownership of complex vendor requests.
• Understanding of global vendor management regulations and risk assessment.
• Effective communication and stakeholder management skills.
• Skilled in dispute resolution, conflict negotiation, and stakeholder de-escalation and escalation management.
• Agile, flexible, and able to respond to demanding business needs.
• An ability to to focus on continuous improvement mindset with ability to challenge existing processes
• Excellent attention to detail and practical problem-solving ability.
• Experience with regulatory frameworks such as DORA is highly desirable.
• Understanding of MAS (Outsourcing Guidelines) Regulations or other financial service provider regulations an advantage.
• A working understanding of AML (Anti-Money Laundering), PEP (Politically Exposed Persons), Dun & Bradstreet reports, and sanctions screening processes
• Adapting to changes quickly and to deliver at pace is essential.

How We Work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks
Your growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

What You'll Get
In your role, you will receive an attractive selection of benefits working with IG:

• Flexible working hours and hybrid working model
• Performance-related bonuses
• 30 days annual leave
• Additional 1 day off on your birthday
• And 2 more days' off for volunteering activities per year
• Career-focused technical and leadership training's in-class and online, incl. unlimited access to LinkedIn Learning platform
• Contribution to Gym membership and more.

Join us for this exciting journey.
Apply now
Number of openings
0