Business Intelligence Analyst

• Who we're looking for: Someone who has a true passion for working with complex data and providing meaningful insights for actionable change.
• The challenge: Work with vast amounts of data that will drive data-driven decision making in an international Fintech
• Where you'll work: This role will be based in our Cape Town office 3 days per week, you'll be part of our global team, collaborating with colleagues and serving customers across the UK, USA, Australia, South Africa, and beyond.

The Tillo Difference

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We're the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.

Job Summary:

As a Business Intelligence Analyst you will be responsible for transforming complex data into clear, actionable insights through dashboards, reporting, and analysis to support data-driven decision-making across the business.

We're more interested in people who understand the methodology and fundamentals rather than specific tools. You'll be ideal for this role if you have a demonstrable passion for automation and collaboration.

Day to day this role will

• Translate business requirements into actionable insights by working closely with stakeholders to understand goals, KPIs, and data needs.
• Design, build, and maintain dashboards and reports using BI tools (e.g., Power BI or Quicksight) to support decision-making across the business.
• Extract, transform, and analyse data from various sources using SQL or other tools, ensuring high data quality and consistency.
• Identify trends, patterns, and anomalies in data to provide meaningful and data-driven business recommendations.
• Collaborate with data engineers and analysts to ensure the right data structures, definitions, and pipelines are in place for reliable reporting.
• Develop and maintain KPIs and performance metrics that help track progress toward strategic objectives.
• Present insights and analysis clearly to both technical and non-technical audiences, using storytelling to influence decisions.
• Ensure data integrity and governance compliance by applying best practices in data handling, documentation, and access controls.
• Support self-serve analytics adoption by creating reusable data models, semantic layers, and user-friendly reporting assets.
• Continuously improve BI processes and tools, exploring automation opportunities and staying up-to-date with best practices and new features.

What we're looking for

• Proven experience in BI, data analysis, or a related role, ideally within Fintech, or fast-paced data-driven environment.
• Strong SQL skills for querying, transforming, and analysing data from relational databases.
• High proficiency in BI tools such as Power BI or Amazon Quicksight for building dashboards and reports.
• Strong analytical thinking and problem-solving skills, with the ability to turn data into clear business insights.
• Excellent communication and storytelling skills, with the ability to present complex data in a simple, compelling way to both technical and non-technical audiences.
• Experience working with large datasets, and ability to clean, validate, and manipulate data for analysis.
• Attention to detail and commitment to data accuracy and integrity.
• Strong sense of collaboration.

Desirable:

• Hands-on experience with data platforms like Snowflake.
• Solid understanding of data modelling and data warehousing concepts, including dimensions, facts, and star/snowflake schemas.
• Familiarity with version control systems like Git, particularly when working in collaborative or production-level analytics environments.
• Familiar with customer segmentation, churn analysis, lifetime value analysis.
• Experience creating semantic layers or curated data models to support self-serve BI adoption.
• Comfort working in Agile or cross-functional data teams, including familiarity with tools like Jira, Confluence, or Notion for collaboration.

Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We're a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic offices, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• 21 days holiday per annum
• Retirement Fund (5%)
• Health insurance contribution
• Employee Incentive Scheme
• Hybrid Working
• Top spec equipment including laptop, mouse, keyboard, monitor
• Anniversary gifts
• Monthly breakfasts, drinks, snacks and events
• Team Learning & Development budget

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world's leading businesses.

Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.

If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.