Business Intelligence Director

1 week ago

Cape Town, Western Cape, South Africa Teleperformance Full time R1 200 000 - R2 400 000 per year
Overview

We are seeking a highly skilled and visionary Business Intelligence Director to lead and scale our global MI, Data, and CX Insights function. In this role, you will define and implement the global strategy for data management, insights capability, and analytics maturity driving standardisation, automation, predictive intelligence, and data-led transformation across all regions and delivery centres.

Qualifications
  • 10+ years in Business Intelligence, Analytics, Insights or related strategy leadership roles.
  • Matric or Equivalent (Essential)
  • Proven global or multi-site experience building enterprise-level BI capability.
  • Excellent executive engagement, strategic thinking, and change leadership ability.
  • Strong leader and team builder capable of developing high-performance analytical teams.
Responsibilities

Strategic Leadership & Framework Development

  • Set and execute the global MI, Data, and CX Insights strategy across multiple GEOs.
  • Standardise data governance, reporting frameworks, and insight capabilities globally.
  • Ensure scalability, knowledge sharing, and consistency in insights across all regions.

Customer Experience, CSAT & NPS Intelligence

  • Lead the architecture, governance, and optimisation of CSAT, NPS, CX and operational KPI measurement.
  • Convert intelligence into strategic action plans to elevate customer satisfaction and operational efficiency.

Data-Driven Transformation & Advanced Analytics Delivery

  • Champion the integration of advanced analytics, automation, and AI modelling to enhance forecasting accuracy and operational performance.
  • Drive predictive analytics, behavioural insight modelling, and scenario planning capabilities.

Cross-Functional Alignment & Stakeholder Engagement

  • Partner with Operations, internal stakeholders, and Client Leadership teams to align insight outputs with commercial outcomes.
  • Ensure insight-led decisions support contractual performance, financial growth, and business transformation.

Centre of Excellence & Capability Build

  • Build, lead, and upscale the MI & CI Centre of Excellence to enable global insight maturity and standardisation.
  • Develop tools, frameworks, and methodologies that uplift analytical capability, predictive intelligence, and reporting quality.
  • Attract, mentor, and develop high-calibre talent across data, BI, analytics and CI disciplines.

Technical Skills

  • Proficiency in PowerBI, Looker, Python, Power Query
  • Advance Excel
  • Database working knowledge on

  • Business Intelligence Director

    1 week ago

    Cape Town, Western Cape, South Africa TP Full time R720 000 - R2 160 000 per year

    Overview:We are seeking a highly skilled and visionary Business Intelligence Director to lead and scale our global MI, Data, and CX Insights function. In this role, you will define and implement the global strategy for data management, insights capability, and analytics maturity driving standardisation, automation, predictive intelligence, and data-led...

  • Business Intelligence Director

    1 week ago

    Cape Town, Western Cape, South Africa Teleperformance Full time R120 000 - R240 000 per year

    OverviewWe are seeking a highly skilled and visionary Business Intelligence Director to lead and scale our global MI, Data, and CX Insights function. In this role, you will define and implement the global strategy for data management, insights capability, and analytics maturity driving standardisation, automation, predictive intelligence, and data-led...

  • Business Intelligence Analyst I

    4 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Minimum Requirements: Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar (desired).+1 years experience in a Business Analyst capacity with delivery in a BA environment and experience working within all aspects of the Software Development Life Cycle (SDLC) (essential).Practical understanding of information and...

  • Business Intelligence Analyst

    14 hours ago

    Cape Town, Western Cape, South Africa MRI Full time R900 000 - R1 200 000 per year

    Business Intelligence Analyst – MarketingDepartment: Business Intelligence OperationsAbout the RoleWe're looking for a motivated and detail-oriented Power BI professional to join our Business Intelligence Operations Team. This position, based in South Africa, supports Marketing analytics globally and requires both technical expertise and business...

  • Business Intelligence Developer

    14 hours ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who We AreWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming...

  • Business Director

    4 days ago

    Cape Town, Western Cape, South Africa Ogilvy South Africa Full time R900 000 - R1 200 000 per year

    We're a modern creative agency in every sense with a culture of curiosity, exploration and growth. We want to do more, to push harder for greatness. We're eager to redefine the boundaries of what advertising can be and how brands can reach new audiences, as technology reshapes our industry. Our growth plan is driven by the intersection of our skills across...

  • Business Development Director

    2 days ago

    Cape Town, Western Cape, South Africa AltGen South Africa Full time R1 200 000 - R2 500 000 per year

    Business Development Director – Renewable EnergyLocation:Cape Town or Johannesburg, South AfricaTravel:Occasional local and international travel may be requiredOverviewA leading player in the renewable energy sector is seeking a high-performingBusiness Development Directorwith a proven record in originating and closing major energy deals. This role is...

  • Business Intelligence Credit Lead

    14 hours ago

    Cape Town, Western Cape, South Africa Lula Full time R1 200 000 - R2 400 000 per year

    OVERALL PURPOSEWe are seeking a highly skilled and analytically-driven Business Intelligence Credit Lead to spearhead our data-driven credit reporting, diagnostics and control framework. This pivotal role will be responsible for transforming raw data into actionable insights, enabling enhanced decision-making across our credit portfolio. The ideal candidate...

  • Business Intelligence Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Tillo Full time R900 000 - R1 200 000 per year

    Who we're looking for: Someone who has a true passion for working with complex data and providing meaningful insights for actionable change.The challenge: Work with vast amounts of data that will drive data-driven decision making in an international FintechWhere you'll work: This role will be based in our Cape Town office 3 days per week, you'll be part of...

  • Business Intelligence Data Specialist

    14 hours ago

    Cape Town, Western Cape, South Africa Paracon Full time R1 000 000 - R2 500 000 per year

    A12-month hybrid/on-site contract role based in Cape Town, theSenior Business Intelligence Data Specialist (Senior Data Engineer)is responsible for managing and optimizing the organization's entire data ecosystem from backend infrastructure and ETL pipelines to Power BI reporting and data governance. The role blendstechnical development,operational support,...