Technician (Midrand)

1 week ago

Midrand, Gauteng, South Africa Mustek Limited Full time R80 000 - R120 000 per year

Job Purpose:
The Technician is responsible for the fault finding and repair of notebooks as well as supplier liaison with Mustek OEM's.

Main Objectives:

Technical Service

• To diagnose and repair Notebooks of discipline and all other products allocated for repair from time to time.

• To run diagnostic tools to confirm the quality of repairs and ensure the reported fault is resolved.

• Troubleshoot technical hardware /software problems and resolve accordingly

• Ensure 100% good quality of workmanship all the time

• Ensure that all diagnostic test results and sample POE are saved on each repair.

• Ensure that all completed repairs that warranty void seals are in-place on each repair.

• Act as a technical resource to assist users in resolving computer issue where needed

• Keep within 100% of antistatic rules and regulations for the production environment

Customer Satisfaction

• Ensure that 6 repaired Jobs are completed per day

• Maintain work rate at above 90% of SLA as prescribed described by OEM SLA of the product.

• Maintain a rework rate of below 2% within a 90-day period between barcodes

• Keep the customer and CMDB (EPICOR) up to date every two business days regarding repair progress

• Ensure that all assigned Jobs are accepted on EPICOR within 12hrs

• Ensure that all assigned multi-national units are assessed within 2 business days and that all required spare parts are processed on OEM/EPICOR RMA system

• Once spare part is issued to a job, ensure that the repair is actioned and resolved within 2 business days including its RMA system

Qualifications and Experience:

  • Matric
  • CompTIA A+ and/or Microsoft certification
  • 2 year experience in notebook repairs
  • General repair experience and vendor management will be an advantage
  • Quality awareness and customer focus
  • Knowledge of product specifications
  • Good understanding of the troubleshooting process
  • Operating systems


Skills and Knowledge:

  • Self-motivated
  • Organisational skills
  • Able to function under pressure
  • Contribution to team success
  • Time management
  • Good verbal and written communication skills
  • Communication skills, with excellent telephone manner and e-mail etiquette
  • Technical hands-on repair skills in terms of notebooks
  • Tool use proficiency
  • Installation of software and operating systems
  • Problem solving skills

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