IT Infrastructure Operations Manager

2 weeks ago

Centurion, Gauteng, South Africa Boardroom Appointments Full time


Minimum Requirements:

  • BSC Informatica / BCom Informatica or equivalent 
  • Relevant IT Security Operations certification i.e., CISSM / CISSP ITIL certification
  • Financial management certification is an added advantage
  • Project Management certification and relevant experience is an added advantage
  • Minimum 10 years working experience in a network, data centre, IT service management, IT service desk and cyber security IT environment 
  • Experience in operational technology will be an added advantage
  • Excellent knowledge of the data centre, network, IoT, cyber security, ITIL, EUC and Service Desk environment 
  • Excellent Crisis management and Problem-solving skills
  • Service Delivery and Contract Management 
  • Customer Service Orientation
  • Project Management skills 
  • Presentation skills
  • Manage and maintain the relationship between Business IT Support and Business Infrastructure needs 
  • Excellent MS Office skills
  • Excellent verbal and written communication skills
  • Research and evaluation skills of infrastructure, technology, and Operations solutions 
  • Ability to build and maintain sustainable relationships with stakeholders
  • Business and financial acumen
  • Knowledge of different architecture and security frameworks

Responsibilities:

  • Responsible for the Operational Management of the companys data centre and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business.
  • Responsible for all operational aspects including day- to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting. 
  • Guide and provide the delivery of IT Services in line with Business strategy to all customers with a key focus on enhancing and improving seamless end-to-end customer experience.
  • Manage all active and relevant IT Suppliers according to the services they deliver through the associated contracts. 
  • Responsible for Business user relationship management and adherence to agreed OLAs.
  • Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security, Service Desk and EUC environments

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