Chief Operating Officer

3 days ago

Johannesburg, Gauteng, South Africa Level-Up Full time R1 200 000 - R2 400 000 per year


Job Description:

The Chief Operating Officer (COO) is responsible for developing strategy and overseeing the optimization of post-sales insurance operations, including customer service, retentions, and claims management. This role requires a strategic leader with a strong operational background in insurance, focused on driving efficiency, compliance, and customer satisfaction across all post-sales functions. The COO will play a key role in enhancing processes, improving service delivery, and ensuring the business leverages technology to achieve desired customer outcomes. A thorough and value-adding understanding of data management to improve business results is essential.

Experience and Skills Required
  • Minimum of 8-10 years experience in insurance operations, with at least 5 years in a managerial or leadership role
  • In-depth knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies
  • Strong understanding of regulatory and compliance requirements in the insurance industry
  • Proven experience in process improvement, operational efficiency, and performance optimization
  • Strong analytical skills with the ability to interpret data and drive informed decision-making
  • Experience leading cross-functional teams and managing large-scale operational initiatives
  • Proficiency in insurance-related systems and CRM tools
  • Experience participating in key partnership management and discussions
Key Responsibilities
  • Design and execute customer support strategy
  • Design and implement products, processes, and systems that lead to positive customer outcomes
  • Oversee and enhance post-sales insurance operations, including customer service, claims, and retention strategies
  • Develop and implement operational policies and procedures to improve efficiency and compliance
  • Lead and mentor a team of managers and professionals, ensuring high performance and engagement
  • Drive process improvements through automation, best practices, and innovative solutions
  • Monitor and analyze key performance metrics, identifying areas for operational enhancement
  • Collaborate with stakeholders across departments to align operational goals with business objectives
  • Ensure adherence to industry regulations and company policies, mitigating risks and ensuring compliance
  • Work closely with IT and digital teams to enhance technology solutions supporting operations
  • Develop and execute strategies to improve customer satisfaction and policyholder retention
  • Manage budgets, resource allocation, and cost optimization for operational functions
  • Work closely with the CEO and CFO regarding key strategic partner management
Non-Technical Skills
  • Strong leadership and people management skills
  • Excellent communication and interpersonal abilities
  • Problem-solving mindset with the ability to make data-driven decisions
  • Ability to manage multiple priorities in a fast-paced environment
  • High level of adaptability and resilience in handling operational challenges
  • Customer-centric approach with a focus on service excellence
  • Strong negotiation and stakeholder management skills
  • Ability to influence and drive change within an organization
  • Strategic partnership management skills
Qualifications
  • Qualified Chartered Accountant (CA) or Actuary
  • Advanced degree (MBA or equivalent) is advantageous


Required Skills:

Business Continuity
Operations
Intelligence
Business Intelligence
Customer Experience
Decision-Making
BSC
Insurance
Business
Customer Service
Leadership
Science
Management


  • Chief Operations Officer

    3 days ago

    Johannesburg, Gauteng, South Africa The Legends Agency Full time R1 200 000 - R2 400 000 per year

    Chief Operations OfficerDrive operational excellence and strategic growth at a national level.Transport & Aviation Industry | Senior Leadership RoleR R per monthJohannesburgAbout Our ClientMy client is a leading player in the transport and logistics sector, with operations spanning both aviation and road freight. They are committed to building sustainable...

  • Chief Operations Officer

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year

    Chief Operations Officer - Chapter 9 Institutions (South Africa)Our client, a Chapter 9 institution in South Africa, is currently seeking a highly skilled and experienced Chief Operations Officer (COO) to join their team.Requirements:South African CitizenThe most eligible candidate must hold a Master of Business Administration, LLM, or equivalent (NQF 9).A...

  • Chief Operating Officer

    3 days ago

    Johannesburg, Gauteng, South Africa The Legends Agency Full time R1 000 000 - R2 000 000 per year

    Job DescriptionChief Operating OfficerJob Description: Chief Operating Officer JohannesburgAnnual Salary - Up to R negotiableHead of Department TA Management Board (Initially)Appraisal reviews to be held QuarterlyRole descriptionThe Chief Operating Officer (COO) is a key executive position within our clients business and plays a crucial role inoverseeing...

  • Chief Operating Officer

    3 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time R750 000 - R1 200 000 per year

    The Chief Operating Officer (COO) is responsible for developing strategy and overseeing the optimization of post-sales insurance operations, including customer service, retentions, and claims management. This role requires a strategic leader with a strong operational background in insurance, focused on driving efficiency, compliance, and customer...

  • Chief Procurement Officer

    1 week ago

    Johannesburg, Gauteng, South Africa 866e0f0c-fa36-4267-9f7f-5001976f7939 Full time R2 000 000 - R2 500 000 per year

    Company DescriptionSENTECH Soc Ltd is a leading South African digital infrastructure and content delivery company, providing services across South Africa and the African continent. With coverage extending to over 80% of the population, SENTECH operates 180 strategically positioned sites, offering connectivity, facility leasing, and co-location services to...

  • Chief Operating Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ellahi Consulting Full time R1 500 000 - R2 500 000 per year

    Chief Operating OfficerIndustry: Freight/ Cargo -  EE Employment Equity position Location: Johannesburg, GautengEE African (South African applicants only) as per employers Employment Equity policy CTC Salary: R – pm Plus benefits Benefits: Fuel card + Cellphone Main Purpose of the JobTo manage and drive leading negotiations, budgeting, purchasing, and...

  • Group Chief Information Officer

    1 week ago

    Johannesburg, Gauteng, South Africa Tsebo Solutions Group Full time R2 000 000 - R2 500 000 per year

    Tsebo Solutions Group is looking for a visionary Group Chief Information Officer (CIO) to lead our IT strategy across 25 African countries. Reporting to the Group CEO, the CIO will drive digital transformation, enhance operational efficiency, and support scalable growth. This role is central to building a modern, pan-African facilities solutions group by...

  • Chief Financial Officer

    1 week ago

    Johannesburg, Gauteng, South Africa FirstRand Full time R1 500 000 - R3 500 000 per year

    Job DescriptionTo lead and manage the finance portfolio for the Bank, ensuring professional and ethical financial standards, practices and governance, and a cohesive finance service offering that is aligned to the Banks strategies Determine and direct financial strategy for the Bank in partnership with the CEO and Exco Serve as an active member of the...

  • Chief Investment Officer

    4 days ago

    Johannesburg, Gauteng, South Africa Allied Talent Partners Full time R3 000 000 - R8 500 000 per year

    Chief Investment Officer Department: InvestmentEmployment Type: Contract / TempLocation: South AfricaReporting To: CEO Description Allied Talent Partners (ATP), a Three Cairns Group initiative, is a mission-driven, not-for-profit talent marketplace focused on solving the human capital bottlenecks slowing down sustainable development efforts in emerging...

  • Chief Financial Officer

    4 days ago

    Johannesburg, Gauteng, South Africa Robert Walters Full time R600 000 - R1 200 000 per year

    Are you a visionary leader with a passion for driving financial excellence and organisational growth? We are seeking an experiencedChief Financial Officer (CFO)to join our clients dynamic team and play a pivotal role in shaping the future of their organisation.About the Role:Reporting directly to the Managing Director, the CFO will oversee key support...