SAP Support Manager

At AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing—are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.

Our
AVI IT Shared Services Division
is the backbone of AVI's operational efficiency. As a proud SAP house, we utilise world-class ERP solutions to streamline operations and ensure seamless integration of technology across our businesses. The team is dedicated to maintaining robust systems and infrastructure, driving automation, improving processes, and safeguarding cybersecurity. By leveraging SAP and other cutting-edge tools, IT empowers our teams to work smarter, innovate, and deliver exceptional results.

Why Join Our Shared Services Team?

• Drive Growth
  : Support and contribute to the success of our industry-leading brands.
• Collaborative Culture
  : Thrive in a team-orientated environment that values accountability and innovation.
• Impact & Growth
  : Play a key role in our brands' success while advancing your career in a supportive setting.
• Shape the Future
  : Make a meaningful difference and help us shape the future of our business.

We are currently seeking a highly capable
SAP HCM SUPPORT MANAGER
to lead the delivery and ongoing support of SAP HR systems across the AVI Group. This is a pivotal role for a subject matter expert who enjoys translating complex business needs into robust, scalable, and sustainable SAP solutions.

As the
SAP HCM SUPPORT MANAGER
, you will be responsible for ensuring the optimal performance, enhancement, and compliance of our SAP HR systems. You'll bridge the gap between technical teams and HR stakeholders—proactively supporting operations while enabling future-focused digital transformation initiatives. This role requires a confident leader who can manage both day-to-day operations and larger HR SAP projects with ease.

Reporting Structure:

• Reports to:
  Executive: Systems and Enabling Technology
• Direct Reports:
  3 Direct Reports

Key Areas of Impact:

• Lead the delivery of SAP HR projects and enhancements from scoping through to post-implementation support.
• Act as a strategic advisor to HR and Shared Services on SAP HCM and related technologies.
• Manage the end-to-end resolution of support queries and application issues, maintaining 'zero-tolerance' for unresolved incidents.
• Ensure the application of SAP Support Packs, Legal Change Packs, and Notes in a complex, customised landscape.
• Provide functional leadership across modules including:
• Payroll (weekly and monthly cycles)
• Time Management (positive, negative, and hybrid)
• Organisational Management
• Personnel Administration & Development
• Employee & Manager Self-Service
• SAP Workflow, CATS, Training & Events
• Third-party integrations via ALE/PI (e.g. banking, payroll services)

What It Takes to Succeed:

Experience that set you up for success:

• Minimum of 8 years
  or more in a SAP HCM functional role
• Experience in at least
  5 full lifecycle implementations
  .
• At least 2 years
  in a management or technical leadership role

Advantageous
:

• SAP ECC
• SuccessFactors
• S4/HANA HXM

Qualifications & Certifications that will contribute to your success:

• Tertiary education or a project management qualification will be a strong advantage

Essential:

• SAP HCM Certification (4.6 or later)

Additional requirements that will enhance your impact for success:

• Strong understanding of SAP configuration for Payroll and Time Management
• Project Management skills
• Experience in a Shared Services environment highly advantageous

What You Bring

• Analytical thinking and a structured problem-solving approach
• A collaborative mindset and strong interpersonal skills
• The ability to interpret technical detail for non-technical audiences
• Confidence in navigating complex systems and delivering quality solutions that are future-fit
• A hands-on approach – you're not afraid to dive into configuration or roll up your sleeves during key initiatives

Take the Next Step with Us

This is more than a systems role—it's a chance to be at the centre of driving meaningful change. We offer the opportunity to work across business units and gain exposure to both the strategic and operational sides of our organisation.

At the heart of our
AVI Shared Services Divisions
is a commitment to excellence, collaboration, and continuous improvement. Here, you'll have the opportunity to work with talented professionals across multiple disciplines, allowing you to grow professionally. If you are passionate about making an impact, solving complex problems, and collaborating with others to drive excellence, this is the place for you.