Legal Disputes Team Manager

1 week ago


Bryanston Gauteng, South Africa Prime South Africa Full time R200 000 - R250 000 per year

Are you a motivated and results-oriented professional with a commitment to fairness and quality? Join our team as a Manager in the Legal Disputes (Complaints) Department and be part of a team dedicated to upholding client satisfaction by serving as an impartial adjudicator to ensure fair and equitable resolutions of all complaints. Our mission extends beyond resolving issues as we actively collaborate with other departments to implement corrective action projects that enhance our services.

Duties & Responsibilities

  • Leading a team of junior staff
  • Ensuring consistency in quality and inputs across teams
  • Monitoring inputs and conducting quality reviews
  • Identifying prevention measures and conducting corrective action reviews
  • Managing OSTI and engaging with claims decision-makers
  • Overseeing performance management and training
  • Identifying in-person red flags and managing departmental projects
  • Monitoring Rhythms and Routines in the function and managing queues

Reporting Duties:

  • Providing daily stats and exception reporting
  • Conducting corrective action reporting and complaint reporting
  • Delivering performance reporting (KPI)

Desired Experience & Qualification

  • Completed Degree is essential, preferably LLB or BCom Law
  • Previous staff team leading / supervising or management experience.
  • Experience in Client Service, Claims or Complaints
  • Proficiency in MS Office
  • Good drafting skills
  • Teamwork oriented
  • Driver of results
  • Excellent time management skills
  • Attention to detail


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