Netsuite Technical Support

2 days ago

Johannesburg, Gauteng, South Africa Optimal Growth Technologies Full time R250 000 - R500 000 per year

Technical Support Specialist: Netsuite

Responsibilities:

System Support:

Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization:

  • Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning:

  • Work with application owners and management to follow the proper processes to grant user access.
  • Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting:

  • Assist with system audits.
  • Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration:

  • Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting:

  • Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support:

  • Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support:

  • Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications:

  • Experience supporting financial and HRIS software applications, or similar systems.
  • Solid understanding of SOX compliance and experience working within regulated environments.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
  • Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills:

  • Detail-oriented with a keen eye for accuracy.
  • Strong problem-solving skills and the ability to manage multiple priorities.
  • Excellent interpersonal skills for effective vendor and internal communication.
  • Adaptive and proactive in resolving issues and implementing process improvements

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