Technical Support Administrator

5 days ago

Johannesburg, Gauteng, South Africa Ferva Business Partners Full time R120 000 - R180 000 per year


Role Overview

The Technical Support Administrator acts as the intermediary between the control room, support team, and the technical support coordinator.

Key Responsibilities

Safety, Health, and Environment

  • Participate and comply with SHE requirements as outlined in the Health, Safety, and Environmental Policy.
  • Maintain good housekeeping to ensure all work areas are neat and tidy.
  • Ensure that all electronic equipment is powered off before leaving for the day.
  • Report any unsafe acts or broken equipment to the supervisor.

Customers

  • Ensure customer satisfaction, including addressing queries from management and all clients who contact the company via phone or email.

Business Processes

  • Answer technical support desk calls regarding alarm concerns, including maintenance and repair issues.
  • Act as the first line of communication and support for updating the control room database from the support team.
  • Keep spreadsheets and daily administration up to date.
  • Ensure daily reports are sent and reviewed promptly for any faults.
  • Maintain an up-to-date database of keyholders daily.
  • Commission and decommission panels as needed.
  • Accurately capture daily paperwork from technicians into the system.
  • Report any database issues to management promptly.
  • Assist with tasks assigned by management.
  • Keep filing up to date.

Shareholder Value

  • Assist the company by ensuring that all clients and employees receive the necessary assistance, thereby projecting a professional image.

Requirements

  • Grade 12 qualification.
  • Diploma/certificate in Information Technology
  • Computer literacy
  • Attention to detail
  • Friendliness
  • A professional demeanour.
  • Front-line etiquette is advantageous.

  • Technical Support Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Affinity International Full time R450 000 - R600 000 per year

    About the job Technical Support Specialist Position SummaryWe are looking for a skilled Technical Support Specialist with solid hands-on experience and the ability to think independently, solve problems proactively, and provide exceptional service to both internal users and clients. The successful candidate will manage IT support tickets, maintain accurate...

  • Technical Support Specialist

    1 day ago

    Johannesburg, Gauteng, South Africa Affinity International Full time

    Position SummaryWe are looking for a skilled Technical Support Specialist with solid hands-on experience and the ability to think independently, solve problems proactively, and provide exceptional service to both internal users and clients. The successful candidate will manage IT support tickets, maintain accurate documentation, and ensure smooth, reliable...

  • Technical Support

    5 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R1 440 000 - R2 160 000 per year

    Hire Resolve's Client is seeking a motivated and customer-oriented Technical Support professional to join. As a Technical Support specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues, providing timely solutions, and ensuring customer...

  • Finance Administrator- Johannesburg

    2 weeks ago

    Johannesburg, Gauteng, South Africa Blueion Support Services Full time R120 000 - R180 000 per year

    Job PurposeThe Finance Administrator is responsible for providing financial and administrative support to ensure effective, efficient, and accurate financial and administrative operations. The role involves processing financial transactions, maintaining records, assisting with reconciliations, and supporting the finance team in day-to-day operations.Key...

  • Maintenance Programs and Aircraft Records Administrator

    7 days ago

    Johannesburg, Gauteng, South Africa SAA Technical Full time R400 000 - R800 000 per year

    Job PurposeGenerate, analyse, maintain and implement the work instructions from maintenance programs and other source documentations for SAAT customers fleet by inserting and controlling maintenance requirements and limitations in MIS for effective aircraft and components management, from entry to redelivery and continual support within SAAT in supporting...

  • Advances Technical Support Supervisor

    5 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Hire Resolve's client is seeking an Advances Technical Support Supervisor who will be responsible for the efficient supervision and functioning of the Advances Technical Support Division. This includes overseeing all approved Finance Deals, ensuring strict adherence to banking policies and procedures, and maintaining Shariah...

  • Technical Support Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa INHEMETER CO.,LTD Full time R120 000 - R180 000 per year

    Job Title: Technical Support EngineerHiring Organization: Inhe South AFRICALocation -Locality: JohannesburgLocation -Region: SandtonDirect Report to: Technical Support Manager & Project ManagerJob Type: Full TimeSalary: 10,000-15,000 ZAR per monthWorking Hours: Five-day per week (8:30am-17:30pm)Main products: Smart meters & AMI systems, smart electricity...

  • Technical Support Engineer

    5 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R500 000 - R750 000 per year

    Job Title: Technical Support EngineerLocation: JohannesburgJob Summary:The Technical Support Engineer will provide technical assistance to mainly support the customers with troubleshooting and resolving complex electrical and electronic system issues within the Battery Energy Storage Systems (BESS) field. The ideal candidate will have a strong background in...

  • Netsuite Technical Support

    1 day ago

    Johannesburg, Gauteng, South Africa Optimal Growth Technologies Full time R250 000 - R500 000 per year

    Technical Support Specialist: NetsuiteResponsibilities:System Support:Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.Process Optimization:Collaborate with stakeholders, IT, and Vendor support to identify and...

  • Technical Support Consultant

    1 day ago

    Johannesburg, Gauteng, South Africa SupportYourApp Full time US$30 000 - US$60 000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...