Software Support Specialist

Job Title:

Microsoft Dynamics GP/BC Software Support Specialist with Project Management Experience

Location:

Sandton (On-site)

Industry:

Property Management

Job Summary:

A well-established Property Management Company is seeking an experienced Microsoft Dynamics GP/BC

Software Support Specialist with strong project management skills to join their in-house team. This role

involves providing comprehensive support for Microsoft Dynamics GP and Dynamics 365 Business Central (BC),

managing the migration from GP to BC, and optimizing ERP processes to meet the needs of the growing business.

As a key member of the IT and operations team, you will collaborate with internal stakeholders to ensure the smooth functioning

of our ERP systems and lead the migration project while offering ongoing support to end-users.

Key Responsibilities:

ERP Migration and Implementation:

• Lead the migration of Microsoft Dynamics GP to Dynamics 365 Business Central, ensuring a seamless transition with minimal business disruption.
• Map, clean, and migrate data from GP to BC, ensuring accuracy and integrity.
• Configure and customize BC to align with the specific needs of the property industry, including finance, lease management, and asset tracking.
• Work closely with stakeholders to define system requirements and ensure alignment with business goals.

• Provide day-to-day support for Dynamics GP and Business Central, troubleshooting and resolving issues promptly.
• Monitor system performance and ensure BC remains secure, reliable, and up to date.
• Maintain documentation of configurations, customizations, and procedures.
• Liaise with third-party vendors and consultants for additional technical support when required.

• Plan, manage, and oversee the GP-to-BC migration project, including scope, timeline, resources, and budget.
• Prepare and maintain project documentation, including project plans, risk assessments, and status reports.
• Identify potential risks and develop mitigation strategies to ensure the success of the migration project.
• Work closely with internal teams and external consultants to ensure deliverables are met.
• Project Management experience as the migration from GP to BC needs to be coordinate and managed with the key stakeholders.

• Provide training and support to internal teams to ensure smooth adoption of Business Central.
• Act as the go-to expert for ERP-related queries, offering proactive and reactive support.
• Conduct workshops and create user manuals to empower end-users.

• Analyse and optimize business processes to maximize the capabilities of Business Central.
• Design and implement reporting tools, dashboards, and analytics to provide actionable insights for stakeholders.
• Ensure compliance with industry standards, property management requirements, and regulatory guidelines.

• Proven experience with Microsoft Dynamics GP and Dynamics 365 Business Central, including migrations.
• Strong understanding of ERP modules, particularly those related to finance, property management, and supply chain processes.
• Familiarity with data migration tools and techniques.
• Experience customizing BC for specific business needs.
• Dynamics BC experience as this is the path we are going down, starting with a smaller Finance team

• Hands-on experience in providing application support for ERP systems, resolving issues promptly and effectively.
• Strong understanding of system integration and data workflows.
• Ability to identify and troubleshoot technical issues related to GP/BC systems and propose solutions.

• Demonstrated experience managing ERP implementation and migration projects.
• Proficiency in project management methodologies (Agile/Waterfall) and tools.
• Excellent organizational, time management, and risk management skills.

• Strong interpersonal and communication skills to work effectively with stakeholders across departments.
• Ability to explain complex technical concepts to non-technical users.
• Proven ability to collaborate with internal teams and external vendors.

• Microsoft Dynamics GP and Business Central certifications.
• Familiarity with SQL, Power BI, or other reporting and analytics tools.
• Bachelor's degree in IT, Business Administration, or a related field would be ideal, but not essential