Operations Manager

1 week ago

Durban Metropolitan Area, South Africa Trending Talent Solutions Full time R600 000 - R800 000 per year

Job Purpose:

Nutun is currently seeking a string minded and motivated individual to fulfil the role of an operations Manager. The ideal candidate will be responsible to Lead, monitor and supervise a group of team leaders and their agents to achieve goals that contribute to the growth of the organization. They will also motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

Job Objectives:

  • Inspires, leads, engages, coaches, develops, and motivates a team of team leaders in supporting the delivery of the best service to our client's.
  • Develop and implement operating plans in line with sales strategies, policies, and procedure.
  • Ensure compliance with service policies, procedures, and operating plans.
  • Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent communication & organizational skills
  • Ability to work under pressure and meet deadlines with good problem-solving skills.
  • Experience in providing solutions based on customer needs.
  • Set performance standards (Key Performance Areas, Key Performance Indicators)
  • Ensure performance measurement is carried out correctly and regularly.
  • Must be accountable with regards to targets and Quality Assurance
  • Must have the ability to communicate with clients and provide detail for daily, weekly, and monthly reviews of performance and people management.

Education and Experience Requirements:

  • Matric
  • Experience of working in an Outsourced/BPO contact centre operation.
  • Must have International Call Centre and BPO experience, UK/USA experience in the environment is advantageous.
  • Experienced in managing large multi-site /multi skilled, multi-campaign contact centre Must have at least 2year experience in an operations Manager role.
  • Collections and customer service
  • Must have proven track record in the industry.
  • Strong commercial understanding and previous accountability for sales targets

Job Knowledge and Skills Required:

  • Good people skills
  • Ability to motivate and gain peoples buy in
  • Good communication skills
  • Knowledge of MS office
  • Matric essential
  • Must have a clear criminal and credit history Essential Competencies
  • Leading & Managing
  • Delivering Results and Meeting Customer Expectations
  • Presenting and Communicating Information
  • Analysing & Reporting
  • Planning and Organising

Durban

Published Date: 11 November 2025

Closing Date: 25 November 2025

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