Collections Agent

We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies. 

To handle incoming calls related to overdue accounts, assist customers with queries, complete administrative tasks, and meet collection targets.Qualifications: Grade 12 (Matric)Minimum 2 years in a debt collections environment in a call center (all applicants will meet minimum requirements If we say 1 years collections experience)1 year of administrative...

Job OverviewThe Collections Team leader will oversees the process of recovering outstanding payments  related to past-due mortgage or maintenance accounts for our U.S. based clientThe purpose of the role is to guide, oversee, develop, and inspire the team to achieve the goals that contribute to the growth of the department and wider organization, they do...

Responsibilities: Lead, motivate, and manage a team of collections agents to meet and exceed daily, weekly, and monthly targets.Monitor and report on team performance, including collections metrics, call quality, and customer satisfaction.Provide regular coaching, feedback, and performance reviews to support agent development and improve results.Handle...

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